Senior Professional Services Consultant Job at PagerDuty (Sydney)

Senior Professional Services Consultant

PagerDuty

Location:
Australia , Sydney

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

PagerDuty is a global leader in digital operations management. This role involves tackling complex problems, collaborating with kind and ambitious people, and helping build a more equitable world. The Senior Professional Services Consultant is a technologist first, demonstrating deep knowledge of IT monitoring tools or within DevOps, SRE or IT Operations. They are an excellent and compelling communicator and an extraordinary partner to sales, product, team, and customers.

Job Responsibility:

Run the implementation process from design to delivery
Partner with customers to help design and build integrations to provide awesome implementations
Identify potential roadblocks and provide thoughtful solutions
Run multiple simultaneous customer engagements and manage multiple threads within those engagements
Break down complex technical concepts and explain them clearly to partners from business and technical backgrounds
Articulate the solution to all levels in the customer organization
Play the part of project manager, architect, consultant, technical guru, product expert, leader, evangelist, and teacher, with a relentless commitment to outstanding customer service

Requirements:

5+ years of hands-on technical background with a primary emphasis on IT Operations / Professional Services delivery
Demonstrated knowledge and ability to interact with common SaaS and traditional software APIs (REST, SOAP, WS), webhooks, etc. as part of scripting and tooling development, integration development, and ETL like activities
Knowledge of infrastructure as code and DevOps SRE toolchains (GitHub, Terraform, Chef, Artifactory, JFrog, Nomad, Consul, Vault)
Ability to do advanced scripting (Python, Javascript, Go, Ruby, Perl) and fundamental knowledge of Linux
Deep technical knowledge with ITSM tools like ServiceNow, Jira, Remedy (ServiceNow Admin, ServiceNow Scripting, ServiceNow GScript/Rhino, Studio)
Understanding of monitoring systems (DataDog, Dynatrace, Nagios, New Relic, Splunk, Zabbix)

Nice to have:

Demonstrated Python and Javascript experience, especially within an AWS Lambda and stand-alone automation, scripting and tooling context
Hands-on technical background using AWS (EC2, Lambda, S3, RDS, API Gateway, DynamoDB, IAM)
You know and understand our space (or you’re already a fan of our product!)
Be prepared to give us a demo and show us what you've got!

What we offer:

Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
Paid volunteer time off: 20 hours per year
Company-wide hack weeks
Mental wellness programs

Additional Information:

Job Posted:
February 04, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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