Senior Production Support, Citi

Citi

Location:
India, Pune

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Senior Production Support role at Citi involves managing, maintaining, and supporting the applications and their operating environments for Global Payments Applications. The candidate is expected to address application issues promptly while improving stability, efficiency, and effectiveness of services. It requires providing technical and business support, developing technical documentation, and working with development and production teams to prioritize critical needs.

Job Responsibility:

Provides technical and business support for users of Global Payments Applications
Provides quick resolutions to app issues
Drives stability, efficiency and effectiveness improvements
Manages, maintains and supports applications and their operating environments
Focuses on stability, quality and functionality against service level expectations
Conducts start of day checks, continuous monitoring, and regional handover
Performs same day risk reconciliations
Develops and maintains technical support documentation
Identifies ways to maximize the potential of the applications used
Assesses risk and impact of production issues
Escalates to business and technology management in a timely manner
Ensures that storage and archiving procedures are in place and functioning correctly
Formulates and defines scope and objectives for complex application enhancements and problem resolution
Reviews and develops application contingency planning
Partners with development and production support areas to prioritize bug fixes and support tooling requirements
Participates in application releases, from development, testing and deployment into production
Engages in post implementation analysis
Identifies risks, vulnerabilities and security issues
Ensures essential procedures are followed
Defines operating standards and processes
Acts as a liaison between users, internal technology groups, and vendors
Raises problems to appropriate technology and business teams while adhering to Service Level Agreements
Acts as advisor or coach to new or lower level analysts
Provides evaluative judgment based on analysis of factual information

Requirements:

Application Support Experience
8-13 years experience in an Application Support role
Experience installing, configuring or supporting business applications
Experience with some programming languages and willingness/ability to learn
Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
Strong Knowledge of Cross Border Remittances payments (SWIFT or ISO 20022), Low and high value payments product and life cycle of payments processing
Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
Demonstrated analytical skills
Issue tracking and reporting using tools
Knowledge/experience of problem Management Tools
Good all-round technical skills
Effectively share information with other support team members and with other technology teams
Ability to plan and organize workload
Consistently demonstrates clear and concise written and verbal communication skills
Ability to communicate appropriately to relevant stakeholders
Unix: 5-8 years IT Support experience with AIX or Linux
Scripting: 3-5 experience writing Shell, writing SQL queries
Messaging: Supporting MQ and NDM
MongoDB and Kafka knowledge is a big plus
Monitoring Tools: AppDynamics, Geneos ITRS, ELK experience is an advantage
Good understanding and working knowledge in Autosys or relevant batching tools
Deployment Tools: Have worked on enterprise 1 click deployment tools
Worked on Incident management and tracking tools
Experience in Autosys Job Scheduling and setup
Good Understanding of network topology, Firewalls and Load balancers

Nice to have:

MongoDB knowledge
Kafka knowledge
AppDynamics experience
Geneos ITRS experience
ELK experience

What we offer:

Equal opportunity employer
Inclusive and diverse workplace
Accessibility accommodations

Additional Information:

Job Posted:
September 05, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Senior Production Support