Senior Production Support Engineer Job at NTT DATA (Halifax)

Cloud Senior Support Engineer

We're seeking a Senior Technical Support Engineer to join our Cloud product supp...

Location

Japan , Yokohama

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

5+ years of experience in technical support, software services, and/or system administration for a large end-user community
2+ years of experience solving complex technical problems
Demonstrated ability to coach and mentor other support engineers to grow their technical and troubleshooting skills
Proven ability de-escalating difficult situations with customers, while multi-tasking between tickets and mentoring your team
Strong interpersonal skills to effectively collaborate with a wide variety of people, from junior engineers to senior executives
Technical experiences
Strong database skills, with the expertise to write and update SQL queries with ease
Experience with Web technologies such as DNS, HTTP, APIs and REST calls
Familiarity with Cloud technologies such as AWS
An understanding of Network terminologies, LAN, WAN, TCP/IP, OSI, NAT, DHCP, TLS/SSL, Routing Protocols

Job Responsibility

Provide a consistent quality experience
Bring new and improved support methodologies to Atlassian
Build a wide and loyal customer base to the Atlassian products and brand
Perform triage, root cause analysis, debugging, and solving across one-to-many Atlassian products
Receive onboarding training to become a specialist in Atlassian products, system technologies, and network technologies.

What we offer

Health coverage
Paid volunteer days
Wellness resources
Visit go.atlassian.com/perksandbenefits to learn more.

Fulltime

Hybrid Cloud Engineering Ops – Supply Chain Senior Product Engineer

Senior Product engineer within the Supply chain/operations group working on Hybr...

Location

Puerto Rico , Aguadilla

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's or Master's degree in Electrical Engineering, Computer Engineering or equivalent
Typically 6-10 years experience in manufacturing, New Product Introduction (NPI) or product engineering
Strong leadership skills
Excellent analytical and problem solving skills
Experience in overall architecture/design of hardware/firmware/software for products and solutions
Experience with supply chain/operations new product setup and released product support
Excellent written and verbal communication skills
mastery in English and Spanish
Ability to effectively communicate complex technical issues suggesting proposals and negotiate options at senior management levels

Job Responsibility

Strong leader who can coordinate and direct SC engineering deliverables
Ensure all needed supply chain procedures, methods, bill of materials and tests are in place to deliver new Hybrid Clouds Products and solutions
Working with the program and manufacturing teams, ensure new Hybrid products are defined, setup and validated during the NPI process
Triage and drive root cause/corrective action of issues during a NPI program or during released product support
Establish program quality goals, track product quality during NPI and post CTR, drive needed quality improvement actions
During post release phase, track key data/metrics and resolve issues impacting orders and product performance
Working closely with R&D partners to drive design for manufacturability and test based on feedback from prior generation products and supply chain partners
Actively work with R&D partner groups on architectural improvements that will improve supply chains ability to deliver new Hybrid Cloud products
Working closely with mfg test partners, define test requirements that deliver an efficient test process with the appropriate amount of test coverage to meet the desired quality goals
Define requirements for the setup of product ordering tools and validate correct implementation of these requirements

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Senior Production Engineer - Application Support Lead - Futures Engineering

Senior Application Support Lead to oversee the support operations for our enterp...

Location

United States , Chicago

Salary:

155000.00 - 185000.00 USD / Year

Clear Street

Expiration Date

Until further notice

Requirements

5–8 years of experience in application support
At least 2 years in a leadership or senior technical role, ideally in financial services or fintech
Knowledge of Java and ReactJS, with experience debugging and analyzing application logs
Hands-on experience with Kubernetes and Docker for deployment troubleshooting
Familiarity with monitoring tools (e.g., Datadog) and services such as Pager Duty
Experience with ticketing systems (e.g., Jira)
Deep understanding of cleared derivatives, futures, or back-office operations in financial markets
Proven ability to lead and motivate a support team
Strong decision-making and problem-solving skills in high-pressure environments
Excellent communication and interpersonal skills

Job Responsibility

Provide advanced troubleshooting for complex application issues, including Java/ReactJS code-level analysis, database queries, and Kubernetes/Docker environment diagnostics
Manage a team of application support analysts, providing mentorship, training, and performance evaluations
Oversee the triage, prioritization, and resolution of support tickets, ensuring SLAs are met
Lead complex configuration tasks, such as system integrations, and custom module deployments
Act as the primary point of escalation for major incidents, coordinating with infrastructure, development, and client teams
Develop and implement support processes, including automated monitoring, knowledge base enhancements, and proactive issue detection
Liaise with clients, product managers, and senior leadership to provide updates on support metrics, system performance, and improvement initiatives
Utilize advanced monitoring tools to proactively identify performance bottlenecks and coordinate with DevOps to optimize Kubernetes/Docker deployments
Create and maintain comprehensive technical documentation and deliver training to support staff and end-users
Contribute to the roadmap for support operations, aligning with business goals and client needs

What we offer

Competitive compensation packages
Company equity
401k matching
Gender neutral parental leave
Full medical, dental and vision insurance
Lunch stipends
Fully stocked kitchens
Happy hours

Fulltime

Senior Software Engineer, Product Engineering

Everlaw is looking for a Senior Software Engineer with experience building and s...

Location

United States , Oakland

Salary:

164000.00 - 239000.00 USD / Year

Everlaw

Expiration Date

Until further notice

Requirements

BS or MS in Computer Science, or equivalent coursework
Experience and proficiency in coding in a language such as C, C++, C#, Java, Python, Javascript, Go or Rust
Good knowledge of algorithms and fundamental computer science concepts, relational databases, API design, and building user interfaces
At least 5 years of experience building distributed systems in the cloud with service based architecture, using frontend frameworks to create rich, deep, web applications, and experience with the best practices to test, maintain, and launch cloud based software
At least 1 year of experience leading or coordinating multi-developer efforts, including planning and technical breakdown

Job Responsibility

Build customer-facing features that represent the core of our product, including document and image/multi-modal processing, collaborative review tools, organization, translation tools, search, review, and more
Use AI technologies to find the evidence rapidly such as document classification, predictive coding, transfer learning and LLMs
Collaborate with one or more of the Product, Design, Engineering Operations, Security Engineering, and DevOps teams to build out and implement new features that are used in our production environments
Help with scaling our system to larger datasets with hundreds of millions of documents
Provide Technical Mentorship to other engineers by both sharing your technical knowledge and becoming an expert in an area of our code base
Be a Code Reviewer by reviewing code developed by others using your knowledge of programming languages, design patterns, and best practices
Fix defects in our product by triaging product or system issues and writing code to debug, track and resolve these issues
Provide on-call support for the product by answering questions from customers, triaging defects and exceptions, and carrying the pager
Contribute to documentation for internal engineering consumption or for external the Everlaw platform
Do technical interviews to help us recruit engineers and grow the team

What we offer

Equity program
401(k) retirement plan with company matching
Health, dental, and vision
Flexible Spending Accounts for health and dependent care expenses
Paid parental leave and approximately 10 days (80 hours) per year of sick leave
Seventeen paid vacation days plus 11 federal holidays
Membership to Modern Health to help employees prioritize mental health and wellness
Annual allocation for Learning & Development opportunities and applicable professional membership dues
Company-sponsored life and disability insurance
Work in Downtown Oakland, just steps from the BART line and dozens of restaurants

Fulltime

Migration Senior Support engineer

Our Senior Support Engineers play a crucial role in providing advanced support a...

Location

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

Senior engineer
Strong verbal and written skills in Japanese and English
Experience in providing advanced support and product expertise to enterprise customers
Experience with troubleshooting, root cause analysis, and resolving technical issues
Experience in handling escalations and performing case reviews
Experience with creating and reviewing knowledge-based articles, standard operating procedures, and documentation
Ability to ramp up quickly on new technologies in a customer-facing environment
Experience working with diverse teams and sharing best practices
Experience influencing customer and/or local partner teams to follow best practices
Experience engaging support teams across multiple regions and/or functions

Job Responsibility

Own, troubleshoot, and solve customer technical issues
Escalate issues according to Standard Operating Procedures
Provide technical support through tickets, phone calls, and screen shares
Handle escalations using soft skills and subject matter expertise
Perform case reviews to identify trends and improvement areas
Use operational experience to identify trends and guide team tactics
Understand customer use cases and advocate for their needs
Create and review knowledge-based articles, standard operating procedures, and documentation
Work with diverse teams, sharing best practices and driving operational improvements
Influence customer and/or local partner team to follow best practices and help migrate Atlassian products from On-prem to Cloud

What we offer

Health and wellbeing resources
Paid volunteer days
Accommodations or adjustments at any stage of the recruitment process