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NTT DATA Logo NTT DATA · IT - Software Development

Senior Production Support Engineer

Canada, Halifax · Job Posted April 23, 2026
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Job Description

We are seeking a Senior Production Support Engineer to ensure the stability, performance, and reliability of critical production systems. This role involves monitoring, troubleshooting, and resolving issues, adhering to SLAs, and delivering exceptional customer support. You will also implement enhancements to improve system efficiency and resilience.

Job Responsibility

  • Monitor and maintain assigned production systems to ensure optimal performance and SLA compliance
  • Investigate, troubleshoot, and resolve application and data pipeline issues within agreed timelines
  • Provide customer-focused support, ensuring timely communication and resolution of incidents
  • Review existing systems and propose/implement enhancements for scalability and reliability
  • Perform root cause analysis and recommend break-fix solutions for code and database issues
  • Collaborate with cross-functional teams including business, risk, and IT stakeholders
  • Participate in on-call rotations and provide support during off-hours/weekends as needed
  • Document incidents, resolutions, and system changes for knowledge base and audit purposes

Requirements

  • 5+ years experience in .NET Production application support
  • 3+ years experience with ETL tools such as Informatica or Microsoft SSIS
  • 1+ year experience with AWS cloud services
  • Minimum 5 years Application Management experience
  • Minimum 3 years Data Intelligence Management

Nice to have

Knowledge of the Insurance industry is a plus

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