Senior Production Support Analyst - Payments Job at Citi (Manama)

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Senior Production Support Analyst - Payments (Assistant Vice President)

We are seeking a seasoned and highly motivated Senior Production Support Analyst...

Location

Australia , Sydney

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5-7+ years of experience in a production support role
Strong hands-on experience with SQL (e.g., SQL Developer) and MongoDB (e.g., Compass)
Demonstrated expertise with enterprise monitoring tools, specifically ITRS Geneos and/or Grafana
Deep experience with IT Service Management (ITSM) ticketing tools, such as ServiceNow
Proven ability to lead a technical team, manage schedules, and handle escalations
Exceptional communication and interpersonal skills, with the ability to command a room and articulate complex technical issues to diverse audiences, from engineers to C-level executives
Proficiency with standard corporate communication channels including Outlook and Microsoft Teams
Superior analytical and problem-solving skills, with a track record of driving root cause analysis for complex issues
A self-motivated leader with a strong sense of ownership, eager to drive initiatives and perform with composure under pressure

Job Responsibility

Lead, mentor, and manage a team of production support analysts, fostering a culture of excellence and continuous improvement
Manage team schedules, on-call rotations, and performance to ensure 24/7 coverage and optimal team effectiveness
Act as the primary point of command for major incidents and escalations from various stakeholders, including senior leadership and key clients
Drive complex investigations across multiple technical and business teams, ensuring accountability and swift progress toward resolution
Own and manage the communication flow during critical incidents, providing clear, timely, and regular updates to all stakeholders, including executive leadership
Serve as a senior technical point of contact for clients on significant issues, expertly handling escalations and reinforcing confidence
Proactively oversee the monitoring of end-to-end payment flows, using tools like ITRS Geneos and Grafana, to anticipate and prevent issues
Utilize deep analytical skills to identify systemic issues, recurring trends, and opportunities for strategic improvement, driving initiatives to enhance system stability
Ensure the team creates and maintains clear, comprehensive documentation for all processes, issue resolutions, and system knowledge, establishing best practices

Fulltime

Applications Senior Support Payments Specialist

The Applications Support Senior Analyst is a seasoned professional role. Applies...

Location

Bahrain , Seef, Manama

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Proven experience in an Application Support role
Experience installing, configuring or supporting business applications
Experience with some programming languages and willingness/ability to learn
Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
Demonstrated analytical skills
Issue tracking and reporting using tools
Knowledge/ experience of problem Management Tools
Good all-round technical skills
Effectively share information with other support team members and with other technology teams

Job Responsibility

Provides technical and business support for users of Citi Applications
Maintains application systems that have completed the development stage and are running in the daily operations of the firm
Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations
Start of day checks, continuous monitoring, and regional handover
Perform same day risk reconciliations
Develop and maintain technical support documentation
Identifies ways to maximize the potential of the applications used
Assess risk and impact of production issues and escalate to business and technology management in a timely manner
Ensures that storage and archiving procedures are in place and functioning correctly
Formulates and defines scope and objectives for complex application enhancements and problem resolution

Fulltime

Senior Analyst - Digital Payments Business Development & Partnerships

As Senior Analyst, you will support the Global Digital Payments Business Develop...

Location

United States , New York

Salary:

78000.00 - 124750.00 USD / Year

Amex

Expiration Date

Until further notice

Requirements

2+ years experience in partner management, strategy, business development, fintech, digital payments, or a quantitative/analytical role
Demonstrated proficiency leveraging AI tools to enhance day-to-day workflows, with curiosity and initiative to test and adopt emerging technologies
Strong analytical and quantitative capabilities, with experience interpreting, manipulating, and deriving insights from data to support performance reporting and decision-making
Excellent organizational and program management skills, with experience working across cross-functional teams to drive alignment, accountability, and structured execution
Natural problem solver who enjoys building scalable systems and processes in a dynamic, fast-paced environment
Exceptional written and verbal communication skills, with the ability to collaborate effectively with stakeholders across functions and seniority levels
Self-starter with demonstrated ownership and intellectual curiosity, comfortable operating independently and within highly collaborative, cross-functional teams
Strong interest in digital payments, Big Tech, eCommerce trends, AI, and digital products
Bachelor’s Degree required

Job Responsibility

Support business operations across digital wallet partnerships, including partner-facing performance reporting, KPI tracking, and executive briefing materials
Identify and pilot opportunities to embed AI tools into team workflows (e.g., reporting automation, document drafting, knowledge management, tracking processes) and share best practices to enhance team productivity and scalability
Own cross-wallet reporting and analytics exercises–distilling insights from dashboard, identifying performance trends and risks, and owning internal performance communications and monthly KPI updates
Manage partner payment and fee reporting, including reporting submission, invoice reconciliation, diligence, and remediation of open items
Support cross-wallet regulatory compliance tracking and provide BD team engagement in regulatory change management workstreams as needed
Support digital wallet expansion to international markets by owning pre-launch operational activities to ensure launch readiness (e.g., vendor setup, launch checklists, etc.)
Collaborate with global and local marketing teams on wallet marketing initiatives and incentives, synthesizing performance results and communicating business impact to internal and partner stakeholders
Support broader wallet strategy initiatives by monitoring digital wallet and payments industry trends, synthesizing competitive insights, and contributing to special projects as business needs evolve

What we offer

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

Fulltime

Senior Analyst, Customer Support

Senior Analyst, Customer Support role at Airwallex, a global payments and financ...

Location

Malaysia , Kuala Lumpur

Salary:

5000.00 - 8000.00 MYR / Month

Airwallex

Expiration Date

Until further notice

Requirements

Bachelor’s degree or above
Self-motivated, outcome-focused independent teammate
Well-developed learning ability, sense of urgency and follow through
Written and verbal communication ability in English and Mandarin
A relevant experience is preferred: payment related company, financial services, or banking with customer service. Fresh graduates are also welcomed
Familiar with tools for hotline, live chat, and email support are preferred

Job Responsibility

Working directly with SME customer to address and resolve merchant questions, concerns and issues timely through hotline, live chat, and email
Coordinate with back office team for transaction investigation, incoming collections processing, issuing and online payments checking, etc
Industry, business and product related continual learning
Well co-work with internal teams to bring excellent service and solution for SME customer

What we offer

medical, dental, and vision insurance
a 401(k) plan
short-term and long-term disability
basic life insurance
well-being benefits
20 paid days of vacation
12 paid days of company holidays

Fulltime

Senior Business Analyst | Wpay Payments

Senior Business Analyst | Wpay Payments. We are Woolworths Group. 200,000+ brigh...

Location

Australia , New South Wales

Salary:

Not provided

Woolworths Supermarkets

Expiration Date

Until further notice

Requirements

A minimum of 5 years of relevant experience including professional qualifications: CA/CPA
Commercial & Strategic Acumen: Proven ability to think end-to-end, align financial strategy with broader business objectives, and thrive in a dynamic, fast-paced environment
Advanced Data & Financial Modeling: Strong data analysis and modeling skills, with a track record of analysing high volumes of complex data to deliver simple, actionable insights
Systems Expertise: Advanced systems experience, specifically with SAP and Excel
familiarity with GCP, AFO, WBI, and Google Applications is highly advantageous
Stakeholder Communication & Storyboarding: Exceptional presentation and storyboarding skills, with the ability to communicate complex financial information clearly to a broad audience
Problem Solving & Resourcefulness: Highly analytical, proactive, and creative problem solver with a continuous improvement mindset and the resilience to perform under pressure

Job Responsibility

Financial Reporting & Transformation: Lead and maintain the financial reporting (P&L, Balance Sheet, and Cashflow) for Wpay, driving the transformation of reporting to better reflect a dynamic payments business
Month-End & Statutory Compliance: Manage the month-end close process for Wpay and oversee statutory reporting requirements for Wpay NZ
Cost Optimisation & Management: Support CODB and Capex management, optimising overheads and support costs to deliver meaningful payment cost savings across the Woolworths Group
Cross-Functional Stakeholder Partnership: Partner closely with Wpay Product and Technology teams, Woolworths Group finance, and Financial Shared Services to drive collaborative success
Commercial Insights & Business Growth: Deliver value-add insights through business reviews to define how teams view financial impacts, driving performance and continuous improvement
Agile Ways of Working: Promote a growth mindset and agile, disciplined ways of working to optimise end-to-end finance effectiveness, streamline processes, and ensure timely project delivery

What we offer

Hybrid Flexibility: Blend in-office engagement with work-from-home opportunities for a balanced work week
A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network
Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work
12 weeks paid parental leave for primary caregivers plus paid superannuation for up to 12 months while the Team Member is on parental leave - eligible from the first day of employment

New

Cyber / Tech 2nd LOD Senior Lead Analyst, Senior Vice President

The Technology and Cyber Compliance and Operational Risk Office (TCCORO) at Citi...

Location

Poland , Warsaw

Salary:

340990.00 - 580610.00 PLN / Year

Citi

Expiration Date

Until further notice

Requirements

Experience in technology and cyber risk assessments, metrics, enterprise technology services, risks, and controls within globally complex, dispersed, and diverse organizations
Advanced knowledge and experience leading control design and operating effectiveness evaluation, testing, and reporting with a track record of influencing effective risk mitigation strategies
Excellent presentation skills as well as the ability to effectively communicate complex topics to a broad audience
Advanced proficiency in creating written executive materials and mastery in verbal presentation to Executive audiences
Outstanding communication and influencing skills, with the ability connect with individuals throughout all levels of the organization and with external partners and vendors
Exceptional relationship management skills, including demonstrable experience managing through conflict and issue resolution with senior stakeholders
Proven ability to work within teams, manage cross-functional projects, influence executive-level strategic decision-making, and effectively translate technology / cyber risk insights to value-add risk mitigation solutions
Subject matter expert in one or more industry standard risk management frameworks (including ISO27001, COBIT, TOGAF and CRI for example), and an in-depth understanding of technology and cyber risk mitigation strategies
Deep knowledge of products within the coverage area (e.g, Markets, Banking), including a technical understanding of current and emerging trends as well as the ability to apply in-depth understanding of the business impacts of technical contributions
In-depth knowledge of technology and cyber risks and controls across various information system architecture and engineering domains including data protection, identity and access management, vulnerability management, network security, endpoint security, logging and monitoring, incident management, and third-party management

Job Responsibility

Manages internal projects on threat issues that support a variety of participants and stakeholders measuring the effectiveness and comprehensiveness of Citi’s first line defenses
Establishes and oversees the application of compliance and technology and cyber policies and procedures, technology and tools, and governance processes to provide credible challenge for minimizing losses from technology and cyber risks
Independently assesses technology and cyber risks and drive actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices
Leads independent assurance activities to assess areas of concern including substantive and controls testing
Monitors, evaluates, and challenges Key Risks and associated Key Risk Indicators triggers and thresholds
Identifies potential risks associated with program/project delivery on a technical and detailed level
Leads various second line of defense technology and cyber assessments including risk assessments, control assessments, maturity assessments etc
Assesses technology and cyber risks associated with new initiatives and programs being proposed for implementation
Challenges the design, adequacy and strength of the control environment associated to technology and cyber and recommends actions to ensure the operational risk profile is in line with the technology and cyber risk appetite
Executes ad-hoc activities for the TCCORO organization, including but not limited to: researching and producing materials for presentations of deep dives into selected topics, coordinating deliverables related to audits and examinations, and maintaining associated data for executive reporting

What we offer

Employer paid Defined Contribution Pension Plan contribution of 6% of employee’s pensionable earnings (PPE Program)
Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates
Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates
Employee Assistance Program financed by Employer
Paid Parental Leave Program (maternity and paternity leave
statutory and 2 weeks additional paid paternity leave)
Sport Card for employees subsidised via Social Benefits Fund and Sport Cards for certain family members available at preferential rates
Additional benefits from Company’s Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building events
Additional day off for volunteering
Cafeteria/ flex benefit

Fulltime

Senior Systems Analyst / Business Analyst (Digital Banking)

Senior Systems Analyst / Business Analyst (Digital Banking). About the Role: We ...

Location

South Africa , Johannesburg

Salary:

750.00 - 850.00 ZAR / Hour

Myn

Expiration Date

Until further notice

Requirements

10–15 years of experience in a Systems Analyst / Business Analyst role or similar
Proven experience in banking or financial services, with deep understanding of banking operations and regulatory environments
Hands-on experience with digital banking platforms: online banking, mobile banking, and digital wallets
Strong understanding of systems architecture, integration patterns, and APIs
Track record of successful end-to-end project delivery in complex environments
Exceptional analytical, problem-solving, and communication skills
Experience working in or supporting banks in Africa (West, East, or Southern Africa markets preferred)
Familiarity with payment systems, AML/KYC compliance, and mobile money ecosystems
Agile / Scrum experience and familiarity with tools like Jira, Confluence, etc.
Bachelor's or Master’s degree in Computer Science, Information Systems, Finance, or a related field

Job Responsibility

Work closely with business stakeholders to gather, analyze, and validate business requirements
Translate business needs into detailed functional and non-functional specifications
Support business case development and feasibility analysis for digital initiatives
Drive the enhancement of customer experience across digital channels
Collaborate with architects and development teams to design end-to-end solutions
Analyze existing systems to identify gaps, inefficiencies, and opportunities for improvement
Participate in system integration planning, including APIs and third-party platforms (e.g., digital wallets, payment gateways)
Ensure alignment between business needs and technical implementation
Lead requirements definition and support delivery of digital banking products, including: Online banking, Mobile banking applications, Digital wallets
Contribute to the roadmap for digital innovation, staying abreast of fintech and mobile trends

New

Senior Analyst – Dispute Resolution Management (EEMEA)

Our Purpose Mastercard powers economies and empowers people in 200+ countries an...

Location

Egypt , 1121

Salary:

Not provided

Mastercard

Expiration Date

Until further notice

Requirements

Fluency in English required
Arabic strongly preferred
Strong knowledge of chargebacks, dispute resolution, fraud, and transaction processing
Understanding of Mastercard Rules and payment network operations preferred
Ability to work independently while contributing to a regional team environment guided by the Mastercard Way values
Strong analytical and decision-making capability with attention to detail
Effective communicator with the ability to engage internal stakeholders and external customers
Experience delivering training or customer-facing workshops is a plus
Comfortable operating in a fast-paced, cross-regional environment
Proficiency in Microsoft Office tools (Excel, PowerPoint, etc.)

Job Responsibility

Review, analyze, and rule on arbitration and compliance cases across dispute scenarios (fraud, authorization, processing errors, and merchant disputes)
Support EEMEA customers by responding to inquiries and providing guidance on chargeback rules and best practices
Deliver training sessions and workshops (virtual and in-person) to issuers, acquirers, and stakeholders across the region
Partner with regional Franchise, Legal, and Product teams to support customer engagements and broader initiatives
Apply Mastercard Rules, Standards, and operational procedures to ensure consistent, high-quality decisioning
Contribute to process improvements, documentation, and regional insights to enhance dispute resolution outcomes
Support regional DRM strategy by strengthening local market engagement and operational capacity

Fulltime

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Senior Production Support Analyst - Payments

Job Description

Job Responsibility

Requirements

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