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Senior Production Engineer - Application Support Lead - Futures Engineering

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Clear Street

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Location:
United States , Chicago

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Contract Type:
Not provided

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Salary:

155000.00 - 185000.00 USD / Year

Job Description:

Senior Application Support Lead to oversee the support operations for our enterprise futures (cleared derivatives) back-office system, built on Java and ReactJS, and deployed using Kubernetes and Docker. This senior role combines hands-on technical support, team leadership, and strategic oversight to ensure seamless application performance and exceptional user support.

Job Responsibility:

  • Provide advanced troubleshooting for complex application issues, including Java/ReactJS code-level analysis, database queries, and Kubernetes/Docker environment diagnostics
  • Manage a team of application support analysts, providing mentorship, training, and performance evaluations
  • Oversee the triage, prioritization, and resolution of support tickets, ensuring SLAs are met
  • Lead complex configuration tasks, such as system integrations, and custom module deployments
  • Act as the primary point of escalation for major incidents, coordinating with infrastructure, development, and client teams
  • Develop and implement support processes, including automated monitoring, knowledge base enhancements, and proactive issue detection
  • Liaise with clients, product managers, and senior leadership to provide updates on support metrics, system performance, and improvement initiatives
  • Utilize advanced monitoring tools to proactively identify performance bottlenecks and coordinate with DevOps to optimize Kubernetes/Docker deployments
  • Create and maintain comprehensive technical documentation and deliver training to support staff and end-users
  • Contribute to the roadmap for support operations, aligning with business goals and client needs

Requirements:

  • 5–8 years of experience in application support
  • At least 2 years in a leadership or senior technical role, ideally in financial services or fintech
  • Knowledge of Java and ReactJS, with experience debugging and analyzing application logs
  • Hands-on experience with Kubernetes and Docker for deployment troubleshooting
  • Familiarity with monitoring tools (e.g., Datadog) and services such as Pager Duty
  • Experience with ticketing systems (e.g., Jira)
  • Deep understanding of cleared derivatives, futures, or back-office operations in financial markets
  • Proven ability to lead and motivate a support team
  • Strong decision-making and problem-solving skills in high-pressure environments
  • Excellent communication and interpersonal skills
  • Strategic mindset with a focus on continuous improvement
  • Willingness to be on-call for critical incidents and manage team on-call schedules
What we offer:
  • Competitive compensation packages
  • Company equity
  • 401k matching
  • Gender neutral parental leave
  • Full medical, dental and vision insurance
  • Lunch stipends
  • Fully stocked kitchens
  • Happy hours

Additional Information:

Job Posted:
December 07, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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