Senior Product Writer

• Conceptualize, structure, and craft clear, concise product documentation
• Evolve our product content strategy and writing guidelines in partnership with Product Design and Marketing
• Collaborate with teams across the organisation to create and improve content driven by user needs and real-world use cases
• Act as a close partner for R&D and Go-To-Market teams, driving the content lifecycle from feature concept through launch
• Empower cross-functional partners (PM, Engineering, Design) to contribute high-quality, aligned documentation
• Use data signals such as help center searches, support tickets, and customer feedback to identify documentation gaps and improve content structure
• Adapt content for different audiences and mediums, including help center articles, release notes, product guides, and presentations
• Coordinate with product and enablement teams to ensure timely delivery of release notes and product updates
• Contribute to both short- and long-term documentation roadmaps aligned with product priorities

• 5+ years of experience writing product documentation or technical content in a B2B SaaS environment
• Native-level fluency in written and spoken English is required
• Demonstrated experience producing high-quality product documentation, with the ability to translate complex concepts into clear, accessible content for both technical and non-technical audiences
• Ability to manage multiple priorities while collaborating closely with R&D teams to support high-quality product launches
• Comfortable working through ambiguity, proactively identifying problems, and driving solutions
• Exceptional editorial skills, with a proven ability to maintain a high-quality bar, enforce style guides, and ensure content consistency across the entire documentation portfolio
• Strong collaborator with the ability to communicate effectively with stakeholders across the organisation
• Self-starter with a proactive approach to identifying documentation improvements, taking full ownership of the end-to-end documentation lifecycle, and championing the needs of the customer

Familiarity with using AI and automation within documentation workflows is a strong plus. This could include AI-assisted drafting, prompt-driven tools, or workflow automation that helps streamline how documentation is created, maintained, and delivered

• Remote-friendly culture
• Competitive salaries
• Strong internal mobility
• Meaningful growth opportunities
• Environment built on respect and empowerment