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Senior Product / Program Manager

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Robert Half

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Location:
United States , Seattle

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

We are seeking an experienced Senior Product / Program Manager to lead proactive customer retention and risk mitigation initiatives within a large‑scale membership ecosystem. This role is focused on building, scaling, and optimizing customer membership experiences to drive sustainable growth, engagement, and long‑term retention. This is a highly cross‑functional role that partners closely with engineering, product, design, finance, legal, business development, customer service, and executive stakeholders. The ideal candidate thrives in a fast‑paced environment, thinks strategically, and delivers results through data‑driven decision making.

Job Responsibility:

  • Own and deliver incremental paid membership growth by building and scaling new products, features, and customer experience capabilities
  • Lead the ideation, design, development, and ongoing management of customer‑facing membership experiences
  • Drive customer retention and risk mitigation strategies through product and program initiatives
  • Scale and deliver consistent customer experiences across a global membership footprint
  • Partner closely with engineering and technical teams to design and deliver scalable platforms and capabilities
  • Collaborate with cross‑functional stakeholders to influence product roadmaps and deliver cross‑organization impact
  • Use data, metrics, and customer insights to inform product decisions and prioritize initiatives
  • Balance feature delivery tradeoffs while maintaining a strong focus on customer experience and business outcomes
  • Communicate progress, risks, and results clearly to senior leadership and executive audiences

Requirements:

  • Bachelor’s degree
  • 4+ years of experience in product management, program management, product marketing, business development, or technology roles
  • Strong analytical and quantitative skills with the ability to use data and metrics to support recommendations and drive action
  • Proven ability to communicate effectively and influence stakeholders at all levels
  • Strong organizational skills with the ability to manage multiple competing priorities
  • Experience building or improving customer experiences for customer‑facing products, platforms, or data products
  • Experience delivering product features and managing tradeoffs
  • Experience contributing to engineering discussions related to technology decisions and product strategy
  • Experience managing technical products or online services

Nice to have:

  • Master’s degree
  • Experience with membership‑based programs or customer growth funnels for digital businesses
  • Experience owning or operating a high‑impact global product
  • Strong executive‑level written and verbal communication skills
  • Experience making data‑driven decisions
  • SQL experience is a plus
  • Prior experience partnering directly with engineering teams
What we offer:
  • medical, vision, dental, and life and disability insurance
  • company 401(k) plan
  • free online training

Additional Information:

Job Posted:
March 20, 2026

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