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We are seeking an experienced Senior Product / Program Manager to lead proactive customer retention and risk mitigation initiatives within a large‑scale membership ecosystem. This role is focused on building, scaling, and optimizing customer membership experiences to drive sustainable growth, engagement, and long‑term retention. This is a highly cross‑functional role that partners closely with engineering, product, design, finance, legal, business development, customer service, and executive stakeholders. The ideal candidate thrives in a fast‑paced environment, thinks strategically, and delivers results through data‑driven decision making.
Job Responsibility:
Own and deliver incremental paid membership growth by building and scaling new products, features, and customer experience capabilities
Lead the ideation, design, development, and ongoing management of customer‑facing membership experiences
Drive customer retention and risk mitigation strategies through product and program initiatives
Scale and deliver consistent customer experiences across a global membership footprint
Partner closely with engineering and technical teams to design and deliver scalable platforms and capabilities
Collaborate with cross‑functional stakeholders to influence product roadmaps and deliver cross‑organization impact
Use data, metrics, and customer insights to inform product decisions and prioritize initiatives
Balance feature delivery tradeoffs while maintaining a strong focus on customer experience and business outcomes
Communicate progress, risks, and results clearly to senior leadership and executive audiences
Requirements:
Bachelor’s degree
4+ years of experience in product management, program management, product marketing, business development, or technology roles
Strong analytical and quantitative skills with the ability to use data and metrics to support recommendations and drive action
Proven ability to communicate effectively and influence stakeholders at all levels
Strong organizational skills with the ability to manage multiple competing priorities
Experience building or improving customer experiences for customer‑facing products, platforms, or data products
Experience delivering product features and managing tradeoffs
Experience contributing to engineering discussions related to technology decisions and product strategy
Experience managing technical products or online services
Nice to have:
Master’s degree
Experience with membership‑based programs or customer growth funnels for digital businesses
Experience owning or operating a high‑impact global product
Strong executive‑level written and verbal communication skills
Experience making data‑driven decisions
SQL experience is a plus
Prior experience partnering directly with engineering teams
What we offer:
medical, vision, dental, and life and disability insurance