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Senior Product Owner - ServiceNow HR Service Delivery is an advanced subject matter expert and the content authority for the team level within the Scaled Agile Framework for Enterprises (SAFe). This role focuses on driving HR Service Delivery solutions using ServiceNow as the core platform, leveraging its HRSD capabilities and emerging AI technologies and use cases across HR Service Delivery. The Senior PO is responsible for multiple strategic, high-priority HR products, managing the team backlog, writing, prioritizing, and accepting user stories, and representing HR stakeholders to the Agile team. They optimize return on investment by ensuring Scrum team members deliver the most valuable features that enhance employee experience. This role has significant relationships and responsibilities outside the local team, including working with Product Management to prepare for Program Backlog, participating in Agile Release Train (ART) Sync meetings, and collaborating to deliver end-to-end solution value.
Job Responsibility
Provides vision and direction for HR Service Delivery solutions built on ServiceNow to Agile development teams and stakeholders
Ensures the team always has an adequate amount of prepared tasks aligned with HR priorities
Plans and prioritizes product feature backlog and development for HRSD capabilities
Fully understands the product vision, roadmap, and growth opportunities for HR technology and articulates these to the development team
Assesses value and prioritizes backlog items based on business impact, time, and dependencies determined during PI planning and refinement
Provides backlog management, iteration planning, and elaboration of user stories for HRSD features
Works closely with Product Management to create and maintain a product backlog according to business value or ROI
Leads planning for product release cycles and sets expectations for delivery of new HR functionality
Actively mitigates impediments impacting successful completion of release and iteration goals
Drives iteration goals and content via prioritized stories
Establishes story acceptance criteria and accepts stories into the baseline
Researches and analyzes HR technology trends, user needs, and ServiceNow roadmap
Keeps abreast of Agile/Scrum/SAFe best practices and ServiceNow innovations, seeking continuous improvement
Performs any other activity relevant to the role
Requirements
Advanced experience as a Product Owner or Product Manager in an Agile/SAFe environment
Proven track record in delivering HR Service Delivery solutions on ServiceNow
Advanced experience in product development and backlog management
Successful track record in building IT-managed services or HR technology solutions
Advanced planning and Agile coaching experience
Experience managing multiple teams and product roadmaps
Familiarity with Agile approaches such as XP, Kanban, Crystal, FDD
Nice to have
Bachelor’s degree or equivalent in Computer Science, Information Technology, HR Technology, or related field preferred