Senior Product Owner II Job at Apex Systems (Cincinnati)

Job Description

The Collections Technology Product Owner is responsible for leading the development, enhancement, and strategic direction of the bank’s Collections technology platforms, with a primary focus on AWS Connect and CACS X. This role partners closely with stakeholders across Collections, Technology, Operations, Data & Analytics, and Business Intelligence to define priorities, deliver platform capabilities, and support advanced reporting and analytics needs. The position plays a key role in platform modernization, data integration into domain services, and the creation of data products that enable actionable insights and regulatory reporting.

Job Responsibility

Develop and maintain a strategic roadmap for AWS Connect and CACS X, aligned with Collections objectives, enterprise data strategy, and customer experience goals
Identify modernization opportunities and ensure platforms evolve to meet business and regulatory needs
Collaborate with Collections Operations, Technology, Data & Analytics, Risk, Compliance, and Domain teams to gather requirements, understand challenges, and identify opportunities for improvement
Facilitate communication across teams to ensure alignment and transparency
Define product vision, strategy, and roadmap for AWS Connect and CACS X
Prioritize and manage the product backlog, ensuring timely delivery of features, integrations, and data capabilities
Provide ongoing guidance to development teams throughout the delivery lifecycle
Lead initiatives to integrate critical Collections data into enterprise domain services (e.g., Account, Card, Loan domains)
Design and support real-time and batch data integration patterns between Collections platforms and enterprise systems
Develop and manage data products supporting advanced Collections reporting, including delinquency analytics, roll rates, cure rates, contact effectiveness, payment arrangements, and liquidation performance
Ensure data products meet business intelligence, operational, and regulatory reporting requirements
Conduct detailed analysis of business requirements, regulatory considerations, and reporting needs
Ensure platform capabilities and data products comply with applicable regulations (FDCPA, TCPA, FCRA, and others)
Work with Agile development teams to define user stories, acceptance criteria, and data requirements
Monitor progress, address impediments, and ensure high-quality, timely delivery
Serve as a subject matter expert on AWS Connect (contact flows, Lambda integrations, Contact Lens, routing) and CACS X (workflows, treatment strategies, case management, reporting)
Advocate for a user-centered approach by conducting research, gathering feedback, and supporting usability improvements for Collections agents and analysts
Partner with leadership, training, and change management teams to plan and execute platform releases and data product rollouts
Develop adoption strategies to maximize utilization and value
Define and track KPIs to measure platform performance, data quality, and reporting effectiveness
Analyze trends and recommend enhancements
Stay informed on Collections technology trends, AWS innovations, analytics best practices, and regulatory changes
Share insights to support continuous improvement and innovation
Identify and mitigate risks related to platform functionality, data products, data privacy, security, and regulatory compliance

Requirements

Bachelor’s degree in business, finance, computer science, data analytics, or a related field
Master’s degree preferred
Experience as a Product Owner or similar role within Collections, Contact Center technology, or financial services
Strong knowledge of AWS Connect (contact flows, Lambda, Lex, Contact Lens, omni-channel capabilities)
Experience with Collections platforms such as CACS X or comparable systems (e.g., FICO Debt Manager, Latitude, Experian PowerCurve)
Demonstrated experience integrating data between operational systems and domain services/data warehouses
Proven ability to build data products supporting complex reporting and analytics, particularly in Collections or Credit Risk
Strong understanding of Collections processes (delinquency management, treatment strategies, payment arrangements, skip tracing, legal processes, charge-off procedures)
Experience with Agile methodologies, especially Scrum
Strong analytical, problem-solving, and data literacy skills
Experience with data modeling, ETL processes, and BI tools (Tableau, Power BI, Snowflake, etc.)
Excellent communication and collaboration skills
Ability to manage multiple initiatives in a fast-paced environment
Knowledge of regulatory requirements (FDCPA, TCPA, FCRA, SCRA, state licensing)
Familiarity with API integration patterns, event-driven architectures, and real-time data streaming

Nice to have

Experience implementing or migrating AWS Connect in Collections or Contact Center environments
Hands-on experience with CACS X configuration, workflows, and reporting
Background in Collections operations, analytics, or business intelligence
Knowledge of domain-driven design and microservices architecture
Experience with data lake/data warehouse technologies and dimensional modeling

What we offer

medical
dental
vision
life
disability
other insurance plans
ESPP (employee stock purchase program)
401K program with company match after 12 months
HSA (Health Savings Account on the HDHP plan)
SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions
corporate discount savings program
other discounts
on-demand training program
access to certification prep and a library of technical and leadership courses/books/seminars after 6+ months tenure
certification discounts and other perks to associations that include CompTIA and IIBA
dedicated customer service team
certified Career Coach

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Senior Product Owner II

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