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Senior Product Owner II

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Apex Systems

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Location:
United States , Cincinnati

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

73.00 - 79.00 USD / Hour
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Job Description:

The Collections Technology Product Owner is responsible for leading the development, enhancement, and strategic direction of the bank’s Collections technology platforms, with a primary focus on AWS Connect and CACS X. This role partners closely with stakeholders across Collections, Technology, Operations, Data & Analytics, and Business Intelligence to define priorities, deliver platform capabilities, and support advanced reporting and analytics needs. The position plays a key role in platform modernization, data integration into domain services, and the creation of data products that enable actionable insights and regulatory reporting.

Job Responsibility:

  • Develop and maintain a strategic roadmap for AWS Connect and CACS X, aligned with Collections objectives, enterprise data strategy, and customer experience goals
  • Identify modernization opportunities and ensure platforms evolve to meet business and regulatory needs
  • Collaborate with Collections Operations, Technology, Data & Analytics, Risk, Compliance, and Domain teams to gather requirements, understand challenges, and identify opportunities for improvement
  • Facilitate communication across teams to ensure alignment and transparency
  • Define product vision, strategy, and roadmap for AWS Connect and CACS X
  • Prioritize and manage the product backlog, ensuring timely delivery of features, integrations, and data capabilities
  • Provide ongoing guidance to development teams throughout the delivery lifecycle
  • Lead initiatives to integrate critical Collections data into enterprise domain services (e.g., Account, Card, Loan domains)
  • Design and support real-time and batch data integration patterns between Collections platforms and enterprise systems
  • Develop and manage data products supporting advanced Collections reporting, including delinquency analytics, roll rates, cure rates, contact effectiveness, payment arrangements, and liquidation performance
  • Ensure data products meet business intelligence, operational, and regulatory reporting requirements
  • Conduct detailed analysis of business requirements, regulatory considerations, and reporting needs
  • Ensure platform capabilities and data products comply with applicable regulations (FDCPA, TCPA, FCRA, and others)
  • Work with Agile development teams to define user stories, acceptance criteria, and data requirements
  • Monitor progress, address impediments, and ensure high-quality, timely delivery
  • Serve as a subject matter expert on AWS Connect (contact flows, Lambda integrations, Contact Lens, routing) and CACS X (workflows, treatment strategies, case management, reporting)
  • Advocate for a user-centered approach by conducting research, gathering feedback, and supporting usability improvements for Collections agents and analysts
  • Partner with leadership, training, and change management teams to plan and execute platform releases and data product rollouts
  • Develop adoption strategies to maximize utilization and value
  • Define and track KPIs to measure platform performance, data quality, and reporting effectiveness
  • Analyze trends and recommend enhancements
  • Stay informed on Collections technology trends, AWS innovations, analytics best practices, and regulatory changes
  • Share insights to support continuous improvement and innovation
  • Identify and mitigate risks related to platform functionality, data products, data privacy, security, and regulatory compliance

Requirements:

  • Bachelor’s degree in business, finance, computer science, data analytics, or a related field
  • Master’s degree preferred
  • Experience as a Product Owner or similar role within Collections, Contact Center technology, or financial services
  • Strong knowledge of AWS Connect (contact flows, Lambda, Lex, Contact Lens, omni-channel capabilities)
  • Experience with Collections platforms such as CACS X or comparable systems (e.g., FICO Debt Manager, Latitude, Experian PowerCurve)
  • Demonstrated experience integrating data between operational systems and domain services/data warehouses
  • Proven ability to build data products supporting complex reporting and analytics, particularly in Collections or Credit Risk
  • Strong understanding of Collections processes (delinquency management, treatment strategies, payment arrangements, skip tracing, legal processes, charge-off procedures)
  • Experience with Agile methodologies, especially Scrum
  • Strong analytical, problem-solving, and data literacy skills
  • Experience with data modeling, ETL processes, and BI tools (Tableau, Power BI, Snowflake, etc.)
  • Excellent communication and collaboration skills
  • Ability to manage multiple initiatives in a fast-paced environment
  • Knowledge of regulatory requirements (FDCPA, TCPA, FCRA, SCRA, state licensing)
  • Familiarity with API integration patterns, event-driven architectures, and real-time data streaming

Nice to have:

  • Experience implementing or migrating AWS Connect in Collections or Contact Center environments
  • Hands-on experience with CACS X configuration, workflows, and reporting
  • Background in Collections operations, analytics, or business intelligence
  • Knowledge of domain-driven design and microservices architecture
  • Experience with data lake/data warehouse technologies and dimensional modeling
What we offer:
  • medical
  • dental
  • vision
  • life
  • disability
  • other insurance plans
  • ESPP (employee stock purchase program)
  • 401K program with company match after 12 months
  • HSA (Health Savings Account on the HDHP plan)
  • SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions
  • corporate discount savings program
  • other discounts
  • on-demand training program
  • access to certification prep and a library of technical and leadership courses/books/seminars after 6+ months tenure
  • certification discounts and other perks to associations that include CompTIA and IIBA
  • dedicated customer service team
  • certified Career Coach

Additional Information:

Job Posted:
February 17, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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