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As a Senior Product Operations Manager, you will play a crucial role in establishing strong connections between our product and user-facing teams. With our talented Product Managers, you will lead the development of new features, improve existing features, and shape the product processes from scratch. Collaborating closely with support, sales, and success teams, you will ensure a seamless feedback loop, enabling continuous product improvements. You will have the opportunity to directly engage with our users, gaining invaluable insights into their specific use cases and challenges and integrating those in our product. This is an instrumental, cross-functional role that will be pivotal in our scaling efforts.
Job Responsibility:
Lead large-scale cross-functional projects focused on product improvement, innovation, and enhancing user experience
Collect, quantify, and prioritize product-related challenges for consideration by our product and engineering teams in future development
Seek information and contribute to the building and shaping of our product, solving conceptual problems along the way
Drive major company launches and global rollouts, ensuring successful product deployments
Dive deep into data and analyze user feedback to derive insights that drive continuous product improvements
Identify root causes of issues and develop effective solutions to address them
Design and implement complex operational systems and processes to optimize product operations
Requirements:
Minimum of 5 years of experience in product operations, product management, or a closely related operational role working closely with product and engineering teams
Passion for delivering exceptional user experiences and a proven ability to develop a deep understanding of complex products and their various use cases
Proficiency in data analysis, extracting meaningful insights, and utilizing them to drive product enhancements
Ability to empathize with user problems, understanding pain points and needs to effectively shape product decisions
Strong multitasking skills with the ability to manage multiple priorities simultaneously
Problem-focused and solutions-oriented mindset with exceptional attention to detail and a hands-on approach to getting things done
General technical knowledge of software development processes and systems (experience in designing and building payment systems is a significant advantage)
Strong Program Management skills
What we offer:
Stock grant opportunities dependent on your role, employment status and location
Additional perks and benefits based on your employment status and country
The flexibility of remote work, including optional WeWork access