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Senior Product Operations Manager

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Tekmetric

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Location:
United States

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

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Job Description:

The Senior Product Operations Manager will be the strategic and analytical operator to shape how product initiatives are brought to life and measured across Tekmetric.

Job Responsibility:

  • Conduct proactive, deep-dive analyses to uncover customer behavior trends, product usage patterns, friction points, and revenue-impact opportunities
  • Deliver strategic insights that inform prioritization, roadmap decisions, and OKRs
  • Build frameworks and reporting that show how product outcomes connect to business outcomes (retention, revenue, unit economics, customer satisfaction, etc.)
  • Translate data into compelling narratives for executive reviews, board decks, and product planning cycles
  • Develop easy-to-use dashboards, templates, and toolkits that empower PMs and cross-functional teams to self-serve insights
  • Train stakeholders on how to interpret and leverage product data to make better decisions
  • Standardize reporting practices across product teams, ensuring consistency and clarity
  • Own and evolve the product analytics stack (e.g., Looker, Amplitude, Mixpanel, Snowflake) to ensure metrics are reliable, accessible, and aligned with business goals
  • Partner with Engineering and Data teams to define and maintain event tracking, taxonomy standards, and data governance practices across the product
  • Ensure data accuracy, completeness, and consistency to support strategic product decisions
  • Build and maintain core product metrics, dashboards, and self-service data models

Requirements:

  • 5–8+ years in Product Operations, Product Analytics, Business Intelligence, Data Product Management, or related roles
  • Proven experience building or scaling a product analytics ecosystem
  • Track record of translating complex data into actionable recommendations for product and business leaders
  • Experience working in SaaS or platform products is strongly preferred
  • Strong command of SQL and proficiency with modern BI/analytics tools (Looker preferred)
  • Deep understanding of data modeling, event analytics, KPIs, and instrumentation
  • Excellent communicator who can simplify complex information and influence without authority
  • Highly organized, process-oriented, and capable of driving cross-functional alignment
  • Strategic thinker who can zoom out to see the big picture while also diving into the details
What we offer:
  • Flexibility of remote work
  • Competitive base salaries
  • Generous Paid Time Off
  • Paid maternity, parental bonding, and medical leave
  • Comprehensive health benefits (Medical, Dental, Vision, and Prescription coverage)
  • Free, confidential counseling through BetterHelp
  • 401(k) Retirement Savings Plan with 100% employer match on contributions up to 6%
  • Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
  • Life and Accidental Death & Dismemberment (AD&D) Insurance
  • Up to $60/month toward fitness, mental health, or wellness
  • $300 home office setup bonus after one year of employment
  • Support for continuing education

Additional Information:

Job Posted:
December 12, 2025

Employment Type:
Fulltime
Work Type:
Remote work
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