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Senior Product Operations Manager

Abridge

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Location:
United States , San Francisco

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

181900.00 - 214000.00 USD / Year
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Job Description:

Abridge is growing rapidly, and we’re looking for a Senior Product Operations Manager to help our product organization scale with excellence. You’ll drive clarity, unlock execution, and ensure our product managers and builders can focus on creating user value. Day-to-day, you’ll be embedded within our Builders org and act as a key operating partner to product leadership, while reporting into Operations to bring added discipline, alignment, and cross-functional leverage. This is a hands-on, high-impact role for a structured thinker with GSD energy who loves building the operating system of a world-class product org. Reporting to the VP of Product, you’ll turn product goals into actionable plans, maintaining the roadmap as a source of truth, and ensuring launches, comms, and enablement run smoothly.

Job Responsibility:

  • Maintain the product org’s single sources of truth, including living roadmap, goals, and feedback tracking
  • Build a product operating system that stays ahead of the curve, anticipating needs before they surface
  • Facilitate quarterly roadmap reviews, collecting cross-functional inputs and prepping for cross-functional reviews
  • Cascade product updates across the company (e.g., newsletters, All Hands), ensuring clarity and consistency
  • Own the release process end-to-end, including readiness criteria, beta programs, commitments, and launch playbooks
  • Partner with Marketing and Success to deliver enablement (training, FAQs, release notes, demos)
  • Facilitate ongoing product metrics reviews with Product, Data Science, and GTM leaders
  • Build and maintain an internal knowledge base for product/GTM teams
  • Centralize, prioritize, and tag customer feedback, route it to the right PMs, and ensure inputs are reviewed in roadmap forums
  • Track dependencies and surface risks early, with recommended options for resolution
  • Build onboarding materials for new PMs and accelerate their time to impact

Requirements:

  • 3-5+ years in consulting, strategy & operations, product ops, investing, or similar roles
  • Analytical thinker who approaches problem from first principles and can design product operating systems that fit the context, not just apply playbooks
  • Skilled at driving alignment across stakeholders, distilling complexity, and communicating with clarity
  • High EQ and ability to influence without authority, earning trust from PMs, engineers, GTM leaders, and executives alike
  • Bias to action and comfort with ambiguity: you’re as comfortable building the system as running it until it sticks
What we offer:
  • Generous Time Off: 14 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees
  • Comprehensive Health Plans: Medical, Dental, and Vision coverage for all full-time employees and their families
  • Generous HSA Contribution: If you choose a High Deductible Health Plan, Abridge makes monthly contributions to your HSA
  • Paid Parental Leave: Generous paid parental leave for all full-time employees
  • Family Forming Benefits: Resources and financial support to help you build your family
  • 401(k) Matching: Contribution matching to help invest in your future
  • Personal Device Allowance: Tax free funds for personal device usage
  • Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits
  • Lifestyle Wallet: Monthly contributions for fitness, professional development, coworking, and more
  • Mental Health Support: Dedicated access to therapy and coaching to help you reach your goals
  • Sabbatical Leave: Paid Sabbatical Leave after 5 years of employment
  • Compensation and Equity: Competitive compensation and equity grants for full time employees

Additional Information:

Job Posted:
January 20, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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