Senior Product Operations Manager Job at Abridge (San Francisco)

Job Description

Abridge is growing rapidly, and we’re looking for a Senior Product Operations Manager to help our product organization scale with excellence. You’ll drive clarity, unlock execution, and ensure our product managers and builders can focus on creating user value. Day-to-day, you’ll be embedded within our Builders org and act as a key operating partner to product leadership, while reporting into Operations to bring added discipline, alignment, and cross-functional leverage. This is a hands-on, high-impact role for a structured thinker with GSD energy who loves building the operating system of a world-class product org. Reporting to the VP of Product, you’ll turn product goals into actionable plans, maintaining the roadmap as a source of truth, and ensuring launches, comms, and enablement run smoothly.

Job Responsibility

Maintain the product org’s single sources of truth, including living roadmap, goals, and feedback tracking
Build a product operating system that stays ahead of the curve, anticipating needs before they surface
Facilitate quarterly roadmap reviews, collecting cross-functional inputs and prepping for cross-functional reviews
Cascade product updates across the company (e.g., newsletters, All Hands), ensuring clarity and consistency
Own the release process end-to-end, including readiness criteria, beta programs, commitments, and launch playbooks
Partner with Marketing and Success to deliver enablement (training, FAQs, release notes, demos)
Facilitate ongoing product metrics reviews with Product, Data Science, and GTM leaders
Build and maintain an internal knowledge base for product/GTM teams
Centralize, prioritize, and tag customer feedback, route it to the right PMs, and ensure inputs are reviewed in roadmap forums
Track dependencies and surface risks early, with recommended options for resolution
Build onboarding materials for new PMs and accelerate their time to impact

Requirements

3-5+ years in consulting, strategy & operations, product ops, investing, or similar roles
Analytical thinker who approaches problem from first principles and can design product operating systems that fit the context, not just apply playbooks
Skilled at driving alignment across stakeholders, distilling complexity, and communicating with clarity
High EQ and ability to influence without authority, earning trust from PMs, engineers, GTM leaders, and executives alike
Bias to action and comfort with ambiguity: you’re as comfortable building the system as running it until it sticks

What we offer

Generous Time Off: 14 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees
Comprehensive Health Plans: Medical, Dental, and Vision coverage for all full-time employees and their families
Generous HSA Contribution: If you choose a High Deductible Health Plan, Abridge makes monthly contributions to your HSA
Paid Parental Leave: Generous paid parental leave for all full-time employees
Family Forming Benefits: Resources and financial support to help you build your family
401(k) Matching: Contribution matching to help invest in your future
Personal Device Allowance: Tax free funds for personal device usage
Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits
Lifestyle Wallet: Monthly contributions for fitness, professional development, coworking, and more
Mental Health Support: Dedicated access to therapy and coaching to help you reach your goals
Sabbatical Leave: Paid Sabbatical Leave after 5 years of employment
Compensation and Equity: Competitive compensation and equity grants for full time employees

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Senior Product Operations Manager

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