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As a Senior Product Operations Manager at SmartRecruiters, you will play a key role in building scalable, efficient, and high-impact product operations. Your work will enable Product Managers, Designers and R&D teams to focus on delivering outstanding products for our customers.
Job Responsibility
Evolve, scale, and optimise how product and R&D teams discover, build, and deliver products
Partner with Design to strengthen customer feedback practices
Lead cross-functional initiatives that improve product operations and customer experience
Own launch execution for a small portfolio of key releases
Drive release coordination across R&D
Partner across Product, Engineering, Marketing, Customer Success, Support, and the wider business to create consistent visibility and alignment
Partner with Product Analytics to strengthen data-informed decision-making
Identify and apply AI and automation opportunities to improve how product teams work
Oversee the product operations technology stack
Requirements
5+ years of dedicated experience in Product Operations or equivalent product-operating roles within a B2B SaaS environment
Strong systems thinking with the ability to understand, connect, and improve how people, processes, and tools work together
Proven ability to drive adoption of new ways of working through influence, coaching, and stakeholder engagement
Ability to navigate uncertainty, create clear paths forward, and balance multiple initiatives in complex environments
Hands-on experience using AI and automation to improve operational outcomes and scale how teams work
Analytical skills and comfort using data to diagnose problems and drive change
Excellent communication and stakeholder-management skills across all seniority levels
A bias toward outcomes, pragmatism, and continuous improvement
Strong organisational and prioritisation abilities in complex environments
Curiosity and interest in emerging practices, tooling, and technology