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Deel Logo Deel · IT - Administration

Senior Product Operations Manager, Platform

· Job Posted February 21, 2026
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Job Description

As the Senior Product Operations Manager (SPOM) for the Platform team, you will act as the 'connective tissue', streamlining our massive support volume and leading the operational rollout of our next-generation Permissions framework. Your mission is two-fold: Framework Evolution: Help us transition from a legacy permissions framework to a sophisticated, scalable system without disrupting existing customer flows. Operational Excellence: Triage and reduce a volume and hundreds of monthly internal escalations, turning noise into actionable product insights.

Job Responsibility

  • Lead large-scale cross-functional projects focused on product improvement, innovation, and enhancing user experience
  • Collect, quantify, and prioritize product-related challenges for consideration by our product and engineering teams in future development
  • Seek information and contribute to the building and shaping of our product, solving conceptual problems along the way
  • Drive major company launches and global rollouts, ensuring successful product deployments
  • Dive deep into data and analyze user feedback to derive insights that drive continuous product improvements
  • Identify root causes of issues and develop effective solutions to address them
  • Design and implement complex operational systems and processes to optimize product operations

Requirements

  • Minimum of 5 years of experience in product operations, product management, or a closely related operational role working closely with product and engineering teams
  • Passion for delivering exceptional user experiences and a proven ability to develop a deep understanding of complex products and their various use cases
  • Proficiency in data analysis, extracting meaningful insights, and utilizing them to drive product enhancements
  • Ability to empathize with user problems, understanding pain points and needs to effectively shape product decisions
  • Strong multitasking skills with the ability to manage multiple priorities simultaneously
  • Problem-focused and solutions-oriented mindset with exceptional attention to detail and a hands-on approach to getting things done
  • General technical knowledge of software development processes and systems (experience in designing and building payment systems is a significant advantage)
  • Proficiency with BI tools (SQL, Looker, Snowflake, Datadog, Excel/Sheets) and excellent presentation skills
  • Deep experience with Customer Support processes and ticket analysis

Nice to have

A solid understanding of Roles & Permissions frameworks and the complexities of data regulations (e.g., GDPR) is a plus

What we offer

  • Stock grant opportunities dependent on your role, employment status and location
  • Additional perks and benefits based on your employment status and country
  • The flexibility of remote work, including optional WeWork access
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