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Plaud Logo Plaud · IT - Software Development

Senior Product & Operation Manager

United States, San Francisco 190000.00 - 260000.00 USD / Year · Job Posted February 21, 2026
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Job Description

Plaud is building the next generation intelligence infrastructure and interfaces to capture, extract, and utilize intelligence from what people say, hear, see, and think. Plaud is a bootstrapped, skyrocketing, profitable company with a $250M revenue run rate achieved in just three years. Define the next-gen paradigm for human-AI interaction. Gain exposure to cutting-edge AI for Pro tools and play a direct role in our global expansion. Work with passionate teammates who value innovation, collaboration, and customer success. Grow your career in a culture that champions continuous learning and fast career development. Market-competitive compensation, global exposure, and a vibrant, creativity-fueled work atmosphere.

Job Responsibility

  • Define and execute product operation strategies to effectively communicate Plaud’s product and AI value to users — focusing on value-driven retention and growth rather than pure engagement metrics
  • Collaborate closely with Product, AI, and Marketing teams to design user journeys, messaging, and feedback loops that enhance product understanding and adoption
  • Build and lead a product operations function — transforming insights, feature usage data, and user feedback into actionable product and growth strategies
  • Drive go-to-market readiness and communication for major releases, ensuring consistent messaging around AI capabilities
  • Establish key metrics and operational processes that connect product value with user impact, creating scalable playbooks for AI-driven product success

Requirements

  • Bachelor’s degree or above in Business, Product Management, Communication, or a related field
  • 5+ years of experience in product operations, product growth, or PMM roles in internet or AI companies
  • Prior experience in early-stage or fast-scaling startups where you built operational systems from scratch
  • Experience working with AI/LLM or AIGC content products (e.g., chatbots, creative tools, or productivity assistants)
  • Previous exposure to hardware-integrated or multimodal AI products (voice, notes, wearable, etc.)
  • Ability to translate complex AI concepts into simple, compelling narratives for users
  • Strong understanding of user lifecycle, retention metrics, and product value communication
  • Strong data sensitivity and experience using analytics to drive operational decisions
  • Proven ability to collaborate across product, design, AI, and marketing teams
  • Excellent communication and project management skills

What we offer

  • Top-tier healthcare for employees and dependents, including dental and vision, and a generous employer subsidy
  • 401(k) plan for full time employees with company matching
  • Unlimited PTO, plus 13 paid holidays
  • 12 weeks of paid time off to spend time with your new family, regardless of gender
  • New hires are equipped with their choice of new top-of-the-line laptops and workstation setups
  • Best office equipment
  • Annual offsites
  • Free office drinks and snacks
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