Senior Product Manager Job at Microsoft Corporation (Dublin)

Job Description

The focus of the Targeted Customer Product Manager role within the Customer, Communities and Partner (CCP) team is to support worldwide SME&C and Majors Growth accounts reactively as requested by our field teams or proactively based on targeted campaigns to gather product feedback. You will deliver L200+ readiness across the full security portfolio to secure sales, deployment, and retention. You will have strong field relationships to offer pre- and post-sales support to ensure that our security stack is a good fit for the ~30k managed accounts through digital sales.

Job Responsibility

Act as the advocate and interface between customers, partners, and the Microsoft Security product and engineering teams for Microsoft’s Security AI product and the Microsoft 365 Defender product suite, Sentinel and Purview to ensure customer and partner issues are properly addressed, drive critical feedback and insights, and gather customer requirements to improve the product, value to customers, and product adoption
Support customers, partners, and engagement teams as the Security AI product evolves
Serve as a point of contact in Microsoft Security Engineering for assigned customers and partners
Work towards becoming a subject matter expert on the Microsoft Security AI strategy and supporting product technologies (Microsoft 365 Defender, Sentinel, and Purview) to effectively guide customers and partners
Work directly with customers at all levels of their security organization from analyst to CISO to support investigation and response
Deliver partner and customer readiness sessions online and/or in person
Embody Microsoft’s culture and values

Requirements

Excellent cross-group and interpersonal skills, with the ability to articulate business needs for detection improvements
Knowledge of major cloud and productivity platforms as well as identity systems and related security concerns
Experience with direct customer and partner communication
Practical experience with Microsoft Security products, such as Entra, Intune, Purview, Sentinel, Defender family, and the evolving Copilot for Security
Familiarity with competing security products
Experience with reporting, analytical, and dashboarding capabilities including Microsoft Dynamics 365, Power BI, and Excel, with a strong data driven mindset
Understand SOC functions and workflows, such as incident triage and investigation, and translate those insights into successful customer experiences with Microsoft’s Security AI product

Nice to have

Optional language skills: German or French and experience with developing agents
Experience pitching E5 security and renewals

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Senior Product Manager

Job Description

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