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Shape how AI agents behave when people collaborate in meetings. Microsoft Teams powers collaboration for hundreds of millions of people every day. As AI becomes a more active participant in meetings, the challenge is no longer just what AI can do, but how it behaves in live, multi‑party collaboration: when to help, how to adapt, and how to deliver value without getting in the way. We’re hiring a Senior Product Manager to work on the Facilitator agent for meetings in Microsoft Teams. This role focuses on the core capabilities of Facilitator in meetings, shaping how the agent behaves across real scenarios and how success is defined, evaluated, and improved over time. You’ll work closely with engineering, design, and applied science to turn emerging AI capabilities into clear product decisions: defining scenarios, setting expectations for agent behavior, and grounding the work in real customer needs and usage. This is a hands‑on product role for a PM who enjoys ambiguity, systems thinking, and building AI experiences that must work reliably in the real world.
Job Responsibility:
Own core Facilitator capabilities in meetings
Drive product direction for key Facilitator agent behaviors during meetings, aligned with Teams and AI platform strategy
Own a well‑defined problem space end‑to‑end: from customer needs and scenario definition through requirements, delivery, and iteration
Make clear product calls about what the agent should do, when it should act, and where it should stay out of the way
Identify and define core meeting scenarios and how Facilitator should behave in each
Establish clear success definitions, examples, and guardrails that translate abstract AI capabilities into concrete, buildable behavior
Help shape how the agent adapts to meeting context, flow, and group dynamics over time
Partner deeply across disciplines
Work closely with engineering, design, and applied science to align on goals, tradeoffs, and execution plans
Bring clarity to ambiguous spaces by breaking complex problems into actionable product decisions
Contribute to shared patterns and frameworks for building and evaluating agent experiences in Teams
Execute with quality and pragmatism
Own the end‑to‑end lifecycle of features: discovery, definition, experimentation, launch, and iteration
Balance speed and quality while delivering high‑craft, user‑facing AI experiences in live collaboration settings
Use customer feedback and real‑world usage to continuously refine product direction
Define metrics and qualitative signals to assess Facilitator effectiveness, consistency, and usefulness in meetings
Partner with data and applied science to improve how agent behavior is evaluated, not just what is shipped
Learn from successes and failures in production to inform future scenarios and improvements
Communicate product decisions, rationale, and progress clearly to partner teams and stakeholders
Contribute to demos, narratives, and reviews that explain Facilitator capabilities and tradeoffs
Requirements:
Bachelor's Degree AND 5+ years experience in product/service/program management or software development OR equivalent experience
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role
Bachelor's Degree AND 8+ years experience in product/service/program management or software development OR equivalent experience
2+ years experience taking a product, feature, or experience to market
4+ years experience improving product metrics for a product, feature, or experience in a market
4+ years experience disrupting a market for a product, feature, or experience
Demonstrated ability to define, ship, and iterate on user‑facing products in complex or ambiguous environments
Solid product judgment and execution skills, including prioritization, roadmap management, and delivery
Excellent written and verbal communication skills
Systems thinking
Experience building or shipping AI‑powered products
Familiarity with human‑AI interaction patterns, agent behavior design, or evaluation practices
Experience improving product outcomes through experimentation and iteration
Passion for building collaboration experiences that work well for diverse teams and working styles