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As M365 Copilot Customer and Analytics Driven Evals Team (CADETs) we are looking for a highly motivated Senior Product Manager (Multiple Positions) who thrives at the intersection of customer engagement, product quality, and actionable insights. As part of the CADETs, you will manage feedback channels, drive VIP customer partnerships, and ensure insights flow into the Copilot product development cycle. This role focuses on driving customer engagement, product adoption, and quality improvements for Copilot experiences across M365 Copilot Chat, Researcher, and Analyst. You will collaborate with engineering, data science, solution architecture, and customer-facing teams to deliver impactful solutions that meet strategic customer needs.
Job Responsibility:
Define and Execute Engagement Plans: Drive M365 Copilot customer engagement programs, ensuring alignment with business objectives and strategic priorities
VIP Customer Partnerships: Build and maintain deep relationships with strategic accounts, ensuring their workflows and priorities inform product decisions
Feedback Flywheel Ownership: Capture, synthesize, and prioritize feedback from internal and external customers, including dogfooding and stress tests
Actionable Insights: Work with the rest of the team to convert the feedback into evaluation tasks and metrics that drive product quality improvements across M365 Copilot experiences
Program Rhythm: Maintain operational cadence, reporting, and communication for feedback metrics and adoption signals
Requirements:
Bachelor's Degree AND 5+ years experience in product/service/program management or software development OR equivalent experience
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter
Nice to have:
2+ years of experience with customer success programs and enterprise account management
2+ years experience taking a product, feature, or experience to market (e.g., design, addressing product market fit, and launch, internal tool/framework)
Detailed understanding of AI-driven products
Familiarity with Microsoft 365 ecosystem and M365 Copilot capabilities
Knowledge of data analytics and feedback loops for product improvement