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As a Senior Product Manager you will lead the vision, strategy, and execution for AI based product within Jira Service Management (JSM). In this role, you will drive the development of intelligent, scalable, and impactful AI-powered solutions that transform how teams deliver service and support at scale. You’ll work closely with engineering, design, data science, and go-to-market teams to deliver innovative features that delight our customers and set new standards for service management.
Job Responsibility:
Define and execute the product strategy in JSM, aligning with Atlassian’s broader AI and product vision
Lead cross-functional teams to deliver high-impact features, from ideation through launch and iteration
Partner with engineering and data science to build robust, scalable, and ethical AI solutions
Engage with customers, partners, and internal stakeholders to deeply understand user needs and pain points
Analyze data and feedback to prioritize features and measure success
Evangelize the product vision internally and externally, representing Atlassian at industry events and with key customers
Requirements:
7+ years of product management experience, with a proven track record of shipping successful SaaS products
Experience working with AI/ML technologies, preferably in enterprise or B2B software
Strong technical acumen
able to collaborate effectively with engineering and data science teams
Excellent communication, stakeholder management, and leadership skills
Passion for solving complex problems and delivering customer value
Nice to have:
Experience with service management, ITSM, or workflow automation products is a plus
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