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Senior Product Manager – Home Insurance (Reporting & MI). This is an exciting opportunity for an analytically minded Senior Product Manager to lead the reporting, MI and insight agenda across the Household Insurance and Ancillary Product team. This role will ensure our products continue to deliver fair value, strong commercial results and outstanding customer outcomes under Consumer Duty. You’ll take the lead on providing oversight across both commercial and customer performance. You’ll own the frameworks that ensure reliable data, robust governance and consistent high-quality insight that supports informed decision-making at every level. This role suits an analytical thinker who can connect numbers to outcomes, translating complex data into clear insight that drives continuous improvement and strong commercial results. Confident in leading through others, managing multiple priorities, and presenting to senior stakeholders, you’ll play a key role in shaping the foundation for driving customer-first solutions.
Job Responsibility:
Develop and maintain regular robust reporting for commercial and customer performance with tolerances where appropriate
Translate complex data into clear, actionable insight that supports strategic decisions, evidences regulatory compliance, drives improvements in fair value, customer understanding, and good outcomes, while balancing commercial performance
Lead initiatives to improve data quality and reliability across all Household Product & Ancillaries reporting streams
Lead key governance and regulatory reporting processes such as Customer Outcomes MI (COMI), FCA General Insurance Value Measures (GIVM), ensuring reporting is compliant, accurate and timely
Support the Product Lead and wider Household function in proactively responding to the evolving regulatory environment
Work closely with Finance, Pricing, Risk, Claims, Data Insights and IT to strengthen the link between MI and strategic decision-making
Inspire and educate Product Managers, fostering a data-driven and customer-first culture
Identify opportunities to enhance reporting processes, governance frameworks, and insight delivery
Provide clear, concise updates and commentary to senior management on performance and customer outcomes
Requirements:
Strong analytical or data-driven background within insurance, financial services, or product management
Proven ability to use MI and reporting to inform decisions, drive commercial performance and improve customer outcomes
Deep understanding of FCA Consumer Duty and regulatory reporting requirements and metrics (GIVM)
Excellent stakeholder management skills with the ability to simplify complex analysis into actionable insight
Excellent written and verbal communication
Confident in presenting to senior stakeholders and influencing strategy
Organised and able to manage multiple priorities
Ability to lead through others, coach and develop team members, and drive collaboration
What we offer:
Up to £3,600 of free shares each year after one year of service
33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays)
Option to buy or sell up to an additional five days of annual leave
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