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We seek a motivated and fast-moving Product Manager to own and evolve Luna’s ops-focused Platform and Web applications. Reporting to the Head of Product, you will collaborate closely with Engineering and key stakeholders across the business to plan, release, and iterate on platform services, workflow enhancements, third-party systems, and automations that drive impact, efficiency, and scalability. This position and company emphasizes attention to detail and fast turnarounds, keeping in mind that an improvement is just a release away. Your expertise and leadership will be critical in shaping our technology and driving innovation within the team.
Job Responsibility:
Manage Luna’s Platform and Web applications that support scheduling, billing / claims processing, and other operational workflows
Identify, plan, and shepherd the release of new features and enhancements with a focus on scale, reliability, and support for new customer experiences
Conduct ongoing user research, including interviews and usability testing
Define and track success metrics such as workflow automation, cost optimization, and feature effectiveness to measure impact and guide prioritization
Closely support Engineering by clearly communicating requirements and product decisions, monitor the status of in-progress development, engage in Quality Assurance processes, and partner with the Engineering Manager in sprint planning, execution, and reviews
Partner with Engineering to enhance APIs, data models, and shared services that support multiple applications and enable consistent, scalable development across teams
Requirements:
Bachelor’s degree preferred, or additional experience in lieu of a degree
5-8 years of professional working experience
4+ years of experience within a product management function, with a focus on platforms and Web applications
Strong understanding of platform architecture, data integrations, and service design principles, with the ability to translate technical complexity into user and business value
Previous experience in Engineering or Customer Success preferred
Digital / two-sided marketplace and B2C experience strongly preferred
Experience working closely with Design and Engineering teams to ensure efficient planning and effective execution of new features and functionality
Excellent written and verbal communication skills with the ability to interact and empathize across technical and non-technical teams
Excellent organizational, analytical, and problem-solving skills
Ability to quickly adapt within a fast-paced high-growth environment with new systems, software, and processes
Take ownership and joy in working on projects to successful completion involving a wide variety of challenges, users, technologies, and systems
Enjoy working with a diverse group of people with different expertise, including Design, Engineering, Clinical, Billing, and Success teams
A learning mindset, regardless of level or experience