Senior Product Manager Job at Microsoft Corporation (Redmond)

Senior Product Manager

Microsoft Corporation

Location:
United States , Redmond

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

119800.00 - 234700.00 USD / Year

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Job Description:

The Business & Industry Copilots group is a rapidly growing organization that is responsible for the Microsoft Dynamics 365 suite of products, Power Apps, Power Automate, Dataverse, AI Builder, Microsoft Industry Solution and more. Microsoft is considered one of the leaders in Software as a Service in the world of business applications and this organization is at the heart of how business applications are designed and delivered. Microsoft is transforming customer engagement with Dynamics 365 Contact Center, delivering AI-powered, omnichannel experiences at enterprise scale. We are looking for a Senior Product Manager who will own the strategy and execution of AI-led voice capabilities to help enterprises modernize customer engagement. You will partner across engineering, design, and go‑to‑market teams to make complex voice scenarios approachable, scalable, and enterprise‑ready. Success is measured by how effectively customers adopt and trust Microsoft’s voice experiences as part of their broader contact center strategy.

Job Responsibility:

Lead product strategy and execution for contact center voice capabilities, including cloud telephony, IVR, and AI‑powered voice experiences, aligned to customer engagement and CCaaS market needs
Drive adoption and customer satisfaction by deeply understanding contact center workflows, agent and supervisor scenarios, and enterprise voice requirements across inbound and outbound experiences
Partner closely with engineering, design, and partner teams to deliver reliable, scalable voice solutions that integrate with broader contact center and CCaaS platforms
Use customer insights, telemetry, and market feedback to prioritize investments, measure success, and continuously improve voice product quality, usage, and retention
Act as a product leader and subject‑matter expert for contact center voice, simplifying complex scenarios, influencing cross‑team decisions, and representing the voice portfolio with customers and stakeholders

Requirements:

Bachelor's Degree AND 5+ years experience in product/service/program management or software development OR equivalent experience
Ability to meet Microsoft, customer and/or government security screening requirements
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter
Bachelor's Degree AND 8+ years experience in product/service/program management or software development OR equivalent experience
2+ years of experience taking contact center or CCaaS product features to market, including defining product‑market fit and delivering launches across voice or digital channels
4+ years of experience improving product metrics in customer‑facing SaaS or CCaaS solutions, driving adoption, expanding usage, and improving retention in contact center environments
4+ years of experience delivering differentiated product capabilities that compete with or disrupt established CCaaS or contact center platforms

Additional Information:

Job Posted:
February 19, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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