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Senior Product Manager lead an exciting new discipline within Digital & Technology at UAL, supporting the next step in our journey towards product management and user-centric design. Over the last two years we have been scaling our capabilities, shifting focus from a technology and project-centric approach to the design of intuitive, positive user experiences, and optimised digital services that can scale to support the ambitious growth outlined in our strategy. Reporting to a Head of Product, the Senior Product Manager will work as part of a Teaching and Learning service team alongside Digital design & research, Development, Delivery and Business Analysis colleagues, and collaborate with business service teams and supplier-partners. They will be a trusted ally to business service leads, and support Heads of Product and D&T Directors in delivery of each area’s digital service vision.
Job Responsibility:
Lead an exciting new discipline within Digital & Technology at UAL, supporting the next step in our journey towards product management and user-centric design
Drive the ongoing enhancement and maturing of a broad portfolio of products and services
Take a leading role in growing the community of product management at UAL, embedding excellent product management practices and ensuring close control of product standards
Have shared responsibility for defining outcomes, maintaining effective prioritisation of resources to ensure sustainable improvement and measured against the strategic objectives set by the service area leads
Work in our Teaching and Learning service team covering the products used in digital learning
Focus on creating a seamless and reliable digital experience and continuous improvement of the student experience
Requirements:
A background of developing digital products for varied audiences and defining roadmaps
Knowledge of effective product lifecycle management across a large, complex environment
Experience of embedding/integrating supplier products within existing ecosystems
Extensive experience of working with a diverse range of stakeholders and external partners to deliver and develop digital products and services
Experience of building multi-disciplinary product teams and transforming traditional ‘project’ delivery ways of working into high-performing product-led development teams
Experience of Agile and Scrum, as well as other software and product development and delivery methodologies, for both transformational change and ongoing development taking a user-centric approach
Demonstrable experience of driving and championing new ways of working, bringing people along with you
Nice to have:
Desirable experience in acceptance definition, test management, and transition of changes into service