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We're looking for a Senior Product Manager to shape and improve the journeys our customers, partners or suppliers take. You'll help ensure every customer enjoys a hassle-free trip, while enabling our partners and internal systems to support those experiences seamlessly. We're looking for someone passionate about empowering customers, embracing AI-powered technologies and making a real impact on how people experience their trips. You'll play a key role in owning the customer journeys and requirements for a defined domain within one of our product areas. Your work will range from early discovery through to delivery, ensuring each experience is backed by clear insights, measurable outcomes and thoughtful prioritisation. As a senior member of the Product team, you'll also mentor others and contribute to raising the bar in product across the organisation.
Job Responsibility:
Lead the customer experience for complex or multi-squad features, aligned with our AI-driven strategy
Lead discovery to understand needs, using research, experimentation and analytics to validate ideas and guide decisions
Define clear requirements and acceptance criteria that make it easy for your team to deliver high-impact, customer-centred outcomes
Balance strategic objectives with shorter-term priorities to maximise value delivery
Collaborate with engineering feature teams to build high-impact, customer-focused products
Build strong, trust-based relationships with teams across the business to align on priorities and remove blockers
Leverage qualitative and quantitative data to inform and justify product decisions and measure success
Support the Area Product Owner with prioritisation, stakeholder alignment and area leadership
Mentor and coach Product Managers and Product Analysts, helping to develop best practice in discovery, requirements and customer-first delivery
Creating clarity and shared purpose through supportive leadership and coaching
advocating a high-performance environment
Requirements:
Experience in digital product management in a customer focussed product team
Strong analytical skills with the ability to interpret data, draw insights, and make data-informed decisions
An outcome-driven approach, able to tell us how you've driven measurable improvements in product performance
Excellent relationship-building and communication skills - able to influence, inspire and collaborate at every level across multiple teams
Be well-versed across the agile and digital space, have experience motivating and leading cross-functional teams
A commercial and strategic awareness, applying a pragmatic, data-led mindset to everything you do
Flexible and resilient in approach, willing to change and adapt plans quickly based on new information
A collaborative leadership style - known for mentoring & influencing others across your squad and the wider product community
The use of AI-driven tools to uncover insights and enhance decision-making
Passion for customer research and a solid grasp of both qualitative and quantitative discovery techniques
What we offer:
Profit Share Bonus
25 days annual leave (+BH's)
extra holidays through Holiday Buy
Birthday Day Off
Sabbaticals at each milestone
Enhanced parental leave - Up to 1 year off, including 13 weeks at 100% pay, 13 weeks at 50% pay
Access to Gym Discounts
Private Dental Insurance
Private Medical Insurance (after 4 years)
pension scheme with Aviva
Social Club for 25% off any ticket or event in the UK
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