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PagerDuty Logo PagerDuty · IT - Software Development

Senior Product Manager

United States, Atlanta Employment contract 201000.00 - 303600.00 USD / Year · Job Posted July 14, 2026
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Job Description

PagerDuty is redefining how modern engineering and operations teams work. PagerDuty's Automation Platform includes Workflows, Actions, Connectors, and a growing agentic layer built on Skills and Tools. This is the backbone of how teams eliminate toil, respond to incidents autonomously, and ultimately enable AI-native SRE agents. As Senior Product Manager for AI and Automation, you will own product strategy and execution across our Operations Cloud SaaS and on-premises automation products and lead the roadmap for the agentic automation experience we're building for autonomous SRE agents. This is a high-visibility, high impact role that sits at the intersection of developer tooling, enterprise operations, and frontier AI product design. You will report directly to the Senior Director of Product Management for the AI & Automation group and will partner tightly with engineering, design, GTM, and enterprise customers.

Job Responsibility

  • Define and drive the multi-year roadmap for Workflows and Actions, covering both cloud-delivered SaaS and on-premises deployments
  • Lead product definition for the agentic layer of PagerDuty's automation platform — the Skills, Tools, and Connectors that enable AI agents to act autonomously in production environments
  • Define the model for how autonomous SRE agents interact with automation primitives: invoking runbooks, triggering Actions, calling external APIs via Connectors, and escalating when confidence is low
  • Work closely with engineering to define the trust, safety, and audit boundaries required before automation can act on behalf of an agent rather than a human
  • Partner with AI/ML teams and external model providers to ensure PagerDuty's agentic experience is differentiated by domain — leveraging deep SRE context rather than generic automation
  • Own the customer-facing surface of agentic authorization — ensuring permissions, audit logs, and scoping controls are a natural and frictionless extension of current enterprise permissioning models
  • Identify and close gaps in the current platform by synthesizing customer feedback, usage data, competitive signals, and engineering constraints into a coherent strategy

Requirements

  • 5+ years of product management experience shipping customer-facing software at scale
  • SaaS B2B strongly preferred
  • Deep fluency in the SRE and DevOps domain
  • Hands-on experience with workflow automation, integration platforms, job schedulers, or infrastructure tooling
  • Ability to think clearly about authorization models
  • Strong technical aptitude: comfortable reading API specs, digging into telemetry, and holding substantive conversations with senior engineers
  • Track record of managing ambiguous, multi-stakeholder roadmaps from vision through GA
  • Excellent written and verbal communication
  • Familiarity with UI/UX best practices, usability testing, and interpreting user research to inform roadmap decisions and feature development
  • Track record of building positive working relationships with engineering, UX design and teams outside of product development
  • Passion for getting things done
  • Strong customer empathy and a curiosity-driven approach to learning their needs

Nice to have

  • Experience building or shipping AI/ML-powered product features, LLM integrations, or agentic systems
  • Prior work with authorization frameworks
  • Background at an observability, incident management, or ITSM company
  • Familiarity with on-premises or hybrid deployment models (Kubernetes operators, air-gapped environments, enterprise security reviews)
  • Experience with connector/integration ecosystems or low-code/no-code builder products
  • MBA a plus

What we offer

  • Competitive salary
  • Comprehensive benefits package
  • Flexible work arrangements
  • Company equity
  • ESPP (Employee Stock Purchase Program)
  • Retirement or pension plan
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
  • Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
  • Paid volunteer time off: 20 hours per year
  • Company-wide hack weeks
  • Mental wellness programs
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