Senior Product Manager Job at Dialpad (Austin)

Senior Product Manager

Dialpad

Location:
United States , Austin

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

As a Senior Product Manager, you’ll lead the strategy, roadmap, and delivery of our AI-powered contact center solution, Dialpad Support. From conception to launch, you’ll work closely with Engineering and Design to develop capabilities that shape how Dialpad’s customers provide services to their users (e.g., support, hotlines, etc.). By collaborating with marketing, sales, and CX, you’ll drive adoption and engagement with your product, ultimately helping every business deliver world-class customer experiences. Dialpad powers modern, cloud-based omnichannel customer engagement through agent experiences, supervisor tools, routing, analytics, and quality management, all infused with AI at the core. Your work will help our customers realize measurable improvements in agent efficiency, customer satisfaction, and business scalability.

Job Responsibility:

Own product strategy and roadmap for the contact center business line, defining what to build, when to do it, and why it matters
Develop a deep understanding of customer pain points and business opportunities across industries, segments, and geographies through research, data analysis, and direct engagement to inform and support your product decisions and guide prioritization
Lead the ideation, design, specification, development, and release of solutions through the entire project lifecycle, leveraging strong working relationships with Engineering, Design, Marketing, and Sales
Maintain the quality of your product by identifying product and technical issues and actively developing and tracking solutions for a product line used by thousands of agents and supervisors every day
Measure your impact through quantitative and qualitative data, connecting your work to the business outcomes that customers care about most
Champion your product, both externally and internally, to generate excitement and ensure alignment, including customer briefings and roadmap discussions
Approach your role with a growth mindset and a willingness to roll up your sleeves and solve problems as they arise
Balance short-term customer asks with long-term platform scalability and architectural integrity
Monitor the competitive landscape to inform differentiation and positioning

Requirements:

8+ years of experience building a B2B SaaS product
Strong understanding of contact center workflows (agents, supervisors, routing, IVR, reporting, WFM, QA, or AI-driven capabilities)
Proven ability to lead complex products with multiple stakeholders and dependencies
Experience working closely with engineering teams on technically sophisticated systems (APIs, real-time systems, data pipelines)
Fluency in AI systems and a passion for applying this technology both within the Dialpad product and to improve your daily work
Data-driven mindset with the ability to define KPIs and make informed trade-offs
Excellent communication skills — able to influence without authority and clearly articulate decisions
Comfort operating in ambiguity and driving clarity in fast-evolving environments
Bachelor's degree or equivalent practical experience

What we offer:

Competitive benefits and perks
Robust training program
Inclusive office environment
Vibrant environment to cultivate collaboration and connection
Certified Great Place to Work culture

Additional Information:

Job Posted:
February 14, 2026

Employment Type:

Fulltime

Work Type:

On-site work

Dialpad - All Job Offers

Job Link Share: