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Senior Product Manager

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Citizens Bank

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Location:
United States , Johnston ▼

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

165000.00 - 200000.00 USD / Year
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Job Description:

We are seeking a seasoned Senior Product Manager to join our dynamic team to lead Omni-Channel Customer Onboarding and reimagine what it means to guide customers through account set up and initial usage.

Job Responsibility:

  • Product Strategy: Lead the development and execution of product strategies for improving the onboarding experience
  • Roadmap Management: Own the product roadmap, prioritizing features and enhancements based on customer feedback, market research, and business priorities
  • Cross-Functional Collaboration: Collaborate closely with engineering, design, marketing, our branch-retail network and other stakeholders to develop and enhance onboarding experience
  • Product Development: Oversee the entire product development lifecycle from concept to launch to ongoing optimization
  • Continuous Improvement: Continuously seeking ways to enhance the onboarding experience through innovation and iteration based on customer feedback and market insights
  • Market Research: Conduct market research to identify opportunities, assess competition, and gather insights to inform product decisions
  • Testing and Optimization: Build robust test & learn agendas and analyze user data to optimize the onboarding experience and improve new customer primacy and retention
  • User Experience: Champion the user experience, ensuring products are intuitive, user-friendly, and deliver exceptional value to customers
  • Metrics and Analysis: Define key performance indicators (KPIs) and analyze product metrics to measure success and drive continuous improvement
  • Regulatory Compliance: Ensuring that onboarding solutions comply with relevant banking regulations and data privacy laws
  • Stakeholder Communication: Communicate product plans, progress, and results to executive leadership, stakeholders, and cross-functional teams
  • Team Leadership: Provide mentorship and guidance to junior product managers and cross-functional team members

Requirements:

  • Bachelor's degree in business, computer science, engineering, or related field
  • MBA or advanced degree preferred
  • 5-7 years of experience in product management, with a proven track record of delivering successful products in a fast-paced environment
  • Strong leadership and communication skills, with the ability to influence and collaborate effectively across functions and levels of the organization
  • Deep understanding of product management methodologies, including Agile, Scrum, and Lean
  • Experience with product management tools such as JIRA & Confluence
  • Analytical mindset with the ability to use data to make informed decisions and drive product improvements
  • Passion for technology and innovation, with a customer-centric approach to product development
  • Experience managing multiple pods/squads simultaneously and mobile app development teams
  • Comfortable with ambiguity and a hunger to learn and tackle new challenges
What we offer:
  • comprehensive medical, dental and vision coverage
  • retirement benefits
  • maternity/paternity leave
  • flexible work arrangements
  • education reimbursement
  • wellness programs
  • competitive pay
  • opportunity to earn an annual discretionary bonus

Additional Information:

Job Posted:
December 31, 2025

Expiration:
February 27, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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