Senior Product Manager

• Product Vision & Strategy: Define and articulate the product vision, strategy, and roadmap (Now, Near, Future), ensuring the team understands the 'why' behind the build
• Backlog & Prioritization: Manage and prioritize the product backlog, authoring user stories with the business product owner to ensure tactical design and development align with strategic goals
• Stakeholder Mediation: Act as the primary liaison between business teams and technical core members to maintain momentum and ensure products progress according to the roadmap
• Risk & Issue Management: Identify potential risk events proactively
• prioritize and articulate issues at the senior executive level and recommend clear mitigation strategies
• Metrics & KPIs: Establish success criteria and maintain metrics dashboards to track product performance and ensure the team is moving in the right direction
• Agile Leadership: Lead a balanced team (UX designers, developers, and product owners) utilizing SCRUM delivery methodologies to ship software continuously
• Executive Communications: Develop executive summaries, success stories ('product wins'), and status updates for senior management and steering committees

• Relationship Management: Extensive experience in mediation, team building, and consensus-building within complex multi-stakeholder environments
• Product Lifecycle Mastery: Deep knowledge of delivery methodologies including Discovery, Alpha, Beta, and Live stages
• Agile Expertise: Proven ability to deliver products within a balanced team
• Scrum Master experience is highly preferred
• Technical Ecosystems: Basic knowledge of the Microsoft Azure cloud platform and proficiency in backlog management tools such as Jira, Azure DevOps, or Pivotal Tracker
• Collaboration Tools: Expert use of MIRO, Confluence, Trello, Slack, and Microsoft Teams
• Strategic Thinking: Demonstrated ability to de-risk product direction based on validated customer research and business opportunities
• Soft Skills: Highly developed negotiation and presentation skills, with a track record of meeting deadlines for high-risk, complex initiatives

Scrum Master experience

• End-to-End Ownership: Direct influence over the entire product journey, from the initial 'Alpha' experimental phase to 'Live' operations
• High-Level Visibility: Regular engagement with senior executive forums and steering committees to drive decision-making
• Collaborative Culture: Work within a modern, user-centered design environment that values calculated risks and learning from feedback
• Flexible Model: Balanced hybrid work arrangement out of a central Toronto location