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The Business and Industry Copilot (BIC) organization is at the forefront of transforming how Microsoft empowers customers across industries through AI-driven solutions. Within BIC, the Community Experiences Team (CXT) is responsible for building and scaling the next-generation community that connects customers, partners, and advocates across Microsoft’s business applications ecosystem, including Power Platform, Dynamics 365, and Copilot Studio. We are seeking a Senior Product Manager to lead the strategy, development, and evolution of the BIC Community Platform: a modern, data-driven, an AI-powered experience that enables users to learn, collaborate, and grow through community. This platform serves as a central hub for peer-to-peer support, content discovery, and community-led innovation, primarily via our community sites at https://community.powerplatform.com and https://community.dynamics365.com.
Job Responsibility:
Define and execute an AI-driven product vision and strategy for the BIC Community Platform
Drive the full product lifecycle from identifying problem spaces and conducting user research to defining requirements, overseeing design and development, and managing product launches
Be hands-on with technical execution, partner closely with engineering to prototype, validate, and iterate on features
Lead cross-functional collaboration across engineering, design, and community management to deliver reliable features that deliver business impact and user value
Champion customer insight and data fluency
Ensure product quality and performance, including reliability, accessibility, and responsiveness
Monitor market trends and competitive landscape
Requirements:
Bachelor's Degree AND 5+ years experience in product/service/program management or software development OR equivalent experience
Ability to meet Microsoft, customer and/or government security screening requirements
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter
Nice to have:
4+ years experience improving product metrics for a product, feature, or experience in a market
Technical fluency and hands-on experience working with engineering teams to prototype, validate, and/or deliver product features
2+ years experience taking a product, feature, or experience to market
4+ years experience disrupting a market for a product, feature, or experience
Proven track record of leading end-to-end product development for platform or SaaS products
Demonstrated success in driving product strategy and delivering measurable business outcomes
Experience conducting user research, analyzing telemetry, and applying data insights to inform product decisions
Experience with community platforms, social engagement tools, or customer success ecosystems
Familiarity with AI-powered product features or platforms
Hands-on experience and knowledge of Power Platform