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Microsoft Teams is the place where businesses of all sizes collaborate and get work done. The Teams for Small and Medium Businesses (SMB) team helps SMBs thrive by providing experiences that enhance how they serve their customers, communicate, meet, share, and manage workflows. We deliver enterprise‑grade collaboration that is simple to set up, easy to administer, and differentiated for SMB needs. We are seeking a Senior Product Manager who is customer‑obsessed and data‑driven, with strong execution skills and a passion for delivering product experiences that measurably increase customer love, adoption, and engagement.
Job Responsibility:
Drive vision, strategy, and roadmap for collaboration experience that SMBs have with customer, vendors, and partners outside of their business
Identify and develop opportunities to integrate AI‑enhanced behaviors and agentic capabilities within the Teams experience
Maintain a customer‑centric perspective, deeply understanding feedback and using insights to inform improvements
Write clear functional specs, partner with engineering, and ensure high‑quality experience delivery
Establish and measure OKRs
use data, experimentation, and telemetry to evaluate success
Partner with engineering, design, CX, data science, and research
Engage internal and external customers to gather feedback
Champion product craft and design excellence
Contribute to a healthy, collaborative team culture
Requirements:
Bachelor's Degree AND 5+ years experience in product/service/program management or software development OR equivalent experience
Bachelor's Degree AND 8+ years experience in product/service/program management or software development OR equivalent experience
2+ years experience taking a product, feature, or experience to market
4+ years experience improving product metrics for a product, feature, or experience in a market
4+ years experience disrupting a market for a product, feature, or experience
Demonstrated industry experience designing, specifying, measuring and shipping software and service product experiences
Excellence in user experience design, customer and competitive insights, and data mindset that drives outcomes
Established experience improving product metrics for a product, feature, or experience in a market
Experience utilizing AI tools within the product building process
Established experience disrupting a market for a product, feature, or experience
Strong organizational and prioritization skills, with the ability to navigate ambiguity and adapt as business needs evolve
Demonstrated ability to work collaboratively, learn new technologies and products efficiently, and contribute effectively in a fast‑changing environment