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We are looking for a Senior Product Manager with knowledge in the identity and cybersecurity space with great communication skills, to join our exciting and diverse team. You will revel in delivering identity and security driven products and services to enterprises around the world, to make the world a more secure and productive place. This role is a Customer Acceleration Team (CAT) Product Manager, focused on accelerating adoption, shaping early product direction through customer engagement, and acting as the connective tissue between customers, field, and engineering. Based in Japan as a member of the Microsoft Entra Customer Experience Engineering (CxE) team the successful candidate, will work closely with the Identity and Network Access engineering product development team and will engage with customers to accelerate the adoption of Microsoft’s Identity solutions.
Job Responsibility:
Builds trust with a targeted selection of customers
Orchestrates a line of communication with complex and advanced customers to capture feedback and insights through the product development lifecycle
Use customer insights, research and data to develop thought leadership collateral and influence appropriate product groups to plan, build and deliver solutions
Collaborate on plans to incubate features and solutions, collaborating with product groups, marketing, sales teams and other stakeholders
Foster a team culture of diversity and inclusion
Requirements:
Bachelor's degree in computer science (or related field) or equivalent experience
3+ years of work experience designing, architecting and/or implementing Identity or cybersecurity-based solutions
GIAC GSEC/GCIH, ISC2 SSCP, CISSP, CompTIA Security+ or equivalent experience
Ability to communicate clearly and effectively with all levels of an organization
Strong technical skills with potential to go deep on Microsoft Entra Technologies and Microsoft Security Solutions
Technical curiosity and aptitude to quickly master service capabilities, technical issues, business trends, and customer needs
Strong customer satisfaction track record in customer facing role
Strong collaboration, technical program management, consultative and relationship management skills
Demonstrating critical thinking and solid troubleshooting abilities
Capability to communicate and work in English and Japanese
Ability to meet Microsoft, customer and/or government security screening requirements
The role has a requirement for regular travel (up to 25%)
Nice to have:
Familiarity with AI/LLM technologies, frameworks and agentic AI
Familiarity with HTTP/S, IPSEC, GRE Proxy, SSL, and SSL Inspection (e.g. Break & Inspect)
Versatile with using various operating systems including Windows, Mac, and/or GNU/Linux