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Frontline Workers (FLWs) are the backbone of the global economy and our daily lives. From healthcare professionals to retail associates, they represent over 2.2B people worldwide yet remain some of the most underserved by technology. Microsoft Teams is changing that by empowering FLWs with the AI-driven tools they need to thrive. We operate at the intersection of communication, collaboration and generative AI, and thrive in an environment where ambiguity is the norm. Our mission is to design and deliver AI-powered productivity and comms tools tailored to the unique needs of frontline workers. We are part of a fast-paced, innovative environment with leaders who are both strategic and passionate about delivering results. We value action over hesitation, taking informed risks, learning quickly, and adapting with resilience. We will succeed when our customers and partners succeed. We are focused on applying deep customer empathy, data insights, and responsible AI principles to drive innovative solutions that solve the industry’s most challenging problems. Our culture of agility, openness, and accountability breeds inclusion, trust, and collaboration. As a Senior Product Manager, you will be the model of product management excellence, balancing big-picture vision with decisive execution in highly dynamic conditions. You’ll define strategy, drive growth, and deliver world-class experiences that accelerate adoption and engagement across frontline worker scenarios.
Job Responsibility:
Set vision and strategy in ambiguous, fast-changing environments, leveraging agentic AI to simplify communication, onboarding, operations, and productivity
Regularly assess industries and market landscapes to identify both short- and long-term opportunities for Teams growth, especially in frontline-heavy sectors
Define and deliver end-to-end product experiences that connect chat, meetings, channels, and operational workflows seamlessly navigating organizational complexity and driving alignment across diverse stakeholders
Drive the full product lifecycle with urgency and ownership: conduct research, define requirements, prioritize features, and launch experiences that scale globally
Leverage data and experimentation (A/B testing, funnel optimization, cohort analysis) to measure impact, inform decisions, and iterate quickly when assumptions change
Champion responsible AI by embedding transparency, reliability, privacy, and fairness in every product decision
Represent Microsoft externally, evangelizing our vision at customer meetings and industry events
Partner closely with key accounts and field teams to accelerate growth of Teams & Microsoft 365 in the frontline segment
Mentor and influence other PMs, modeling maturity, sound judgment, and resilience under uncertainty
Foster a culture of inclusion, openness, and accountability where team members thrive and deliver phenomenal results
Requirements:
Bachelor's Degree AND 5+ years experience in product/service/program management or software development OR equivalent experience
Bachelor's Degree AND 8+ years experience in product/service/program management or software development OR equivalent experience
Experience with enterprise SaaS or global-scale collaboration platforms
Experience in building and scaling AI/ML-driven features in communications or collaboration contexts
Familiarity with frontline worker technologies and their unique needs
Knowledge of agentic AI, conversational AI, or real-time communications in team-based contexts
Prior experience embedding responsible AI principles into product design
Advanced degree in CS, AI, HCI, or equivalent experience