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Senior Product Manager, Web

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Intercom

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Location:
United Kingdom , London

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

As a Senior Product Manager on the Web team, you’ll bring Fin and the Intercom Suite’s story to life through world-class web experiences. Your work will showcase our products, tell our brand story, and communicate our vision for the future of AI customer service. This is a highly visible role with real impact on how prospects and customers understand who we are, what we build, and why it matters.

Job Responsibility:

  • Lead end-to-end delivery of high-quality narrative and storytelling pages, from concept to launch
  • Translate messaging into web experiences: take positioning and messaging guides and shape them into compelling, differentiated pages
  • Own what ships: make clear, timely decisions
  • guide your team through ambiguity
  • and ensure everything launched meets a very high standard
  • Collaborate across functions: work with designers, engineers, PMMs, and brand studio partners to bring stories to life on the web
  • Bring a strong eye for narrative and copy: ensure content is clear, engaging, and aligned with our company positioning and goals
  • Drive progress and urgency: move quickly while maintaining excellence in craft and execution
  • Measure and improve impact: track how narrative pages perform and optimize for engagement, comprehension, and conversion

Requirements:

  • Experience in product management or product marketing, with a track record of delivering impactful digital storytelling
  • Strong ability to communicate narratives through web, translating positioning into content structures, flows, and copy feedback
  • Exceptional collaboration and communication skills - comfortable aligning diverse stakeholders and presenting work to executives
  • A strong design eye: able to identify what makes a page visually compelling and partner effectively with designers
  • Attention to detail - from copy to layout to functionality - you set a high bar and uphold it
  • Ability to thrive in a fast-moving, high-standards environment
  • you move with urgency and adapt to change
  • A passion for marketing and branding, and for shaping how cutting-edge products are experienced online
What we offer:
  • Competitive salary and equity in a fast-growing start-up
  • We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
  • Regular compensation reviews - we reward great work!
  • Pension scheme & match up to 4%
  • Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
  • Flexible paid time off policy
  • Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
  • If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
  • MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done

Additional Information:

Job Posted:
December 27, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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