Senior Product Manager, Web Job at Intercom (London)

Senior Product Manager, Web

Intercom

Location:
United Kingdom , London

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As a Senior Product Manager on the Web team, you’ll bring Fin and the Intercom Suite’s story to life through world-class web experiences. Your work will showcase our products, tell our brand story, and communicate our vision for the future of AI customer service. This is a highly visible role with real impact on how prospects and customers understand who we are, what we build, and why it matters.

Job Responsibility:

Lead end-to-end delivery of high-quality narrative and storytelling pages, from concept to launch
Translate messaging into web experiences: take positioning and messaging guides and shape them into compelling, differentiated pages
Own what ships: make clear, timely decisions
guide your team through ambiguity
and ensure everything launched meets a very high standard
Collaborate across functions: work with designers, engineers, PMMs, and brand studio partners to bring stories to life on the web
Bring a strong eye for narrative and copy: ensure content is clear, engaging, and aligned with our company positioning and goals
Drive progress and urgency: move quickly while maintaining excellence in craft and execution
Measure and improve impact: track how narrative pages perform and optimize for engagement, comprehension, and conversion

Requirements:

Experience in product management or product marketing, with a track record of delivering impactful digital storytelling
Strong ability to communicate narratives through web, translating positioning into content structures, flows, and copy feedback
Exceptional collaboration and communication skills - comfortable aligning diverse stakeholders and presenting work to executives
A strong design eye: able to identify what makes a page visually compelling and partner effectively with designers
Attention to detail - from copy to layout to functionality - you set a high bar and uphold it
Ability to thrive in a fast-moving, high-standards environment
you move with urgency and adapt to change
A passion for marketing and branding, and for shaping how cutting-edge products are experienced online

What we offer:

Competitive salary and equity in a fast-growing start-up
We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
Regular compensation reviews - we reward great work!
Pension scheme & match up to 4%
Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
Flexible paid time off policy
Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done

Additional Information:

Job Posted:
December 27, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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