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Intercom Logo Intercom · IT - Software Development

Senior Product Manager, Web

Germany, Berlin · Job Posted January 06, 2026
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Job Description

As a Senior Product Manager on the Web team, you’ll bring Fin and the Intercom Suite’s story to life through world-class web experiences. Your work will showcase our products, tell our brand story, and communicate our vision for the future of AI customer service. This is a highly visible role with real impact on how prospects and customers understand who we are, what we build, and why it matters.

Job Responsibility

  • Lead end-to-end delivery of high-quality narrative and storytelling pages, from concept to launch
  • Translate messaging into web experiences: take positioning and messaging guides and shape them into compelling, differentiated pages
  • Own what ships: make clear, timely decisions
  • guide your team through ambiguity
  • and ensure everything launched meets a very high standard
  • Collaborate across functions: work with designers, engineers, PMMs, and brand studio partners to bring stories to life on the web
  • Bring a strong eye for narrative and copy: ensure content is clear, engaging, and aligned with our company positioning and goals
  • Drive progress and urgency: move quickly while maintaining excellence in craft and execution
  • Measure and improve impact: track how narrative pages perform and optimize for engagement, comprehension, and conversion

Requirements

  • Experience in product management or product marketing, with a track record of delivering impactful digital storytelling
  • Strong ability to communicate narratives through web, translating positioning into content structures, flows, and copy feedback
  • Exceptional collaboration and communication skills - comfortable aligning diverse stakeholders and presenting work to executives
  • A strong design eye: able to identify what makes a page visually compelling and partner effectively with designers
  • Attention to detail - from copy to layout to functionality - you set a high bar and uphold it
  • Ability to thrive in a fast-moving, high-standards environment
  • you move with urgency and adapt to change
  • A passion for marketing and branding, and for shaping how cutting-edge products are experienced online

What we offer

  • Competitive salary, annual bonus and equity
  • Regular compensation reviews - we reward great work!
  • Generous paid time off above statutory minimum
  • Hybrid working
  • MacBooks are our standard, but we also offer Windows for certain roles when needed
  • Fun events for Intercomrades, friends, and family!
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