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As a Senior Product Manager on the Web team, you’ll bring Fin and the Intercom Suite’s story to life through world-class web experiences. Your work will showcase our products, tell our brand story, and communicate our vision for the future of AI customer service. This is a highly visible role with real impact on how prospects and customers understand who we are, what we build, and why it matters.
Job Responsibility:
Lead end-to-end delivery of high-quality narrative and storytelling pages, from concept to launch
Translate messaging into web experiences: take positioning and messaging guides and shape them into compelling, differentiated pages
Own what ships: make clear, timely decisions
guide your team through ambiguity
and ensure everything launched meets a very high standard
Collaborate across functions: work with designers, engineers, PMMs, and brand studio partners to bring stories to life on the web
Bring a strong eye for narrative and copy: ensure content is clear, engaging, and aligned with our company positioning and goals
Drive progress and urgency: move quickly while maintaining excellence in craft and execution
Measure and improve impact: track how narrative pages perform and optimize for engagement, comprehension, and conversion
Requirements:
Experience in product management or product marketing, with a track record of delivering impactful digital storytelling
Strong ability to communicate narratives through web, translating positioning into content structures, flows, and copy feedback
Exceptional collaboration and communication skills - comfortable aligning diverse stakeholders and presenting work to executives
A strong design eye: able to identify what makes a page visually compelling and partner effectively with designers
Attention to detail - from copy to layout to functionality - you set a high bar and uphold it
Ability to thrive in a fast-moving, high-standards environment
you move with urgency and adapt to change
A passion for marketing and branding, and for shaping how cutting-edge products are experienced online
What we offer:
Competitive salary, annual bonus and equity
Regular compensation reviews - we reward great work!
Generous paid time off above statutory minimum
Hybrid working
MacBooks are our standard, but we also offer Windows for certain roles when needed
Fun events for Intercomrades, friends, and family!