Senior Product Manager, Trust and Safety - AI Safety Job at Bluesky

Senior Manager, Product & AI Policy

Airbnb was born in 2007 when two hosts welcomed three guests to their San Franci...

Location

United States

Salary:

204000.00 - 255000.00 USD / Year

Airbnb

Expiration Date

Until further notice

Requirements

10+ years experience in a Policy, Legal, or Trust and Safety role
Prior leadership on product policy, with demonstrated experience developing AI policy in support of AI-driven product initiatives
Familiarity with the AI policy landscape
Demonstrated capacity for critical thinking, research, and analysis
Strong attention to detail
Exceptional writing and communication skills
Thoughtful business judgment, strategic thinking, and ability to work well under pressure
Proven ability to partner with and enable business teams, translating policy requirements into practical solutions that support commercial objectives
Experience working in a matrix and driving solutions to complex problems through cross-functional collaboration
Fluency in data analysis and data-driven decision-making, including proactively using data to surface policy improvement opportunities

Job Responsibility

Lead policy development for new and existing product areas, including AI-powered features, drafting clear and scalable policy frameworks that keep pace with product innovation
Collaborate with cross-functional stakeholders across the organization, including Product, Business, Supply, Design, Communications, Operations, Public Policy, and Legal
Foster, build, and maintain relationships with leadership of internal business verticals, acting as a trusted policy partner who helps teams move forward
Guide policy operationalization efforts in partnership with cross-functional stakeholders
Support product and AI feature launches with appropriate risk mitigation guidance and policy deliverables
Proactively use data, research, and community insights to evaluate existing policies, identify improvement opportunities, and drive revisions before issues escalate

What we offer

bonus
equity
benefits
Employee Travel Credits

Fulltime

Senior Product Manager - AI Agents

Customer experiences are becoming more complex, datarich, and fastmoving. To kee...

Location

United States , Redmond

Salary:

119800.00 - 234700.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree AND 5+ years experience in product/service/program management or software development OR equivalent experience
Ability to meet Microsoft, customer and/or government security screening requirements
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter
Bachelor's Degree AND 8+ years experience in product/service/program management or software development OR equivalent experience
2+ years experience taking a product, feature, or experience to market (e.g., design, addressing product market fit, and launch, internal tool/framework)
4+ years experience improving product metrics for a product, feature, or experience in a market (e.g., growing customer base, expanding customer usage, avoiding customer churn)
4+ years experience disrupting a market for a product, feature, or experience (e.g., competitive disruption, taking the place of an established competing product)
Experience shipping user‑facing products or features, from concept to launch and iteration
Experience working on AI‑powered, data‑driven, or intelligent systems, including conversational or assistant‑based experiences
Strong ability to collaborate across engineering, design, research, and business stakeholders

Job Responsibility

Design, build, and deliver AI agent experiences that reimagine customer engagement workflows such as prospecting, deal closure, account management, pipeline review and more
Own end‑to‑end product scenarios for autonomous and assistive agents, from problem definition through launch and iteration
Translate real customer and user needs into AI‑first product requirements, balancing usefulness, reliability, and simplicity
Partner closely with engineering, design, and applied science to shape agent behavior, orchestration logic, and user experience
Define and track success metrics including quality, task completion, engagement, latency, and user trust
Drive experimentation and continuous improvement using telemetry, evaluations, and customer feedback
Ensure Responsible AI principles—including transparency, user control, privacy, and safety—are embedded into agent design and delivery
Collaborate across teams building platforms, applications, and integrations to deliver cohesive, end‑to‑end agent experiences

Fulltime

Senior Product Manager, Mobile Conversational AI

As a Senior Product Manager, Mobile Conversational AI, you will define and lead ...

Location

United States , Austin

Salary:

Not provided

General Motors

Expiration Date

Until further notice

Requirements

5+ years of digital/software product management experience
2+ years of hands-on product experience with conversational AI, virtual assistants, chatbots, voice interfaces, or LLM-powered products
Proven ability to own and ship a customer-facing experience end-to-end in a complex environment with many upstream dependencies
Strong understanding of LLMs, prompt design, retrieval, evaluation methods, and the trade-offs between model quality, latency, and cost, sufficient to make informed product decisions and partner credibly with AI/ML teams
Demonstrated success partnering with platform, backend, and agent teams to compose a single coherent product experience from independently delivered services
Excellent UX intuition for mobile, with experience working with Design on novel interaction patterns where best practices are still emerging
Expertise in defining metrics and using analytics, experimentation, and user research to drive product decisions
comfortable with tools such as Adobe, Mixpanel, Firebase, SQL, or equivalent
Strong written communication and narrative skills, able to articulate vision, strategy, and trade-offs clearly to engineers, designers, and senior executives
Demonstrated success leading cross-functional initiatives in fast-paced, matrixed organizations

Job Responsibility

Own the long-term vision, roadmap, and KPIs for the mobile conversational AI experience across iOS and Android, defining what 'great' looks like for customers interacting with GM via natural language
Lead the end-to-end customer experience, including entry points, conversation UI, voice and text modalities, response formatting, error handling, hand-offs to humans or deeper app flows, and continuity across sessions
Partner closely with agent, platform, and backend services teams to integrate new conversational use cases into the mobile experience, defining clear contracts, latency and quality expectations, and a consistent customer experience across agents built by different teams
Develop the interaction design system for conversational AI in collaboration with Design and Research, covering tone of voice, prompt patterns, suggested actions, citations/disclosures, and fallback behaviors
Define and drive the trust, safety, and quality bar for the experience, including policies for accuracy, transparency, escalation, and customer feedback loops
Establish success metrics (task completion, containment, CSAT, latency, deflection, engagement, retention) and build dashboards and review rituals to track and improve them over time
Run a continuous experimentation and evaluation program, A/B tests, prompt and model evaluations, and qualitative research, to iteratively improve customer outcomes
Work with Legal, Privacy, Cybersecurity, and Responsible AI partners to ensure the experience meets GM's standards for data handling, consent, and responsible AI
Collaborate with Customer Care, Marketing, and Brand teams to align the conversational experience with broader customer journeys and to surface insights from real conversations back into the product organization
Be the voice of the customer for conversational AI inside GM, communicating strategy, progress, and trade-offs clearly to senior stakeholders

Fulltime

New