CrawlJobs Logo
Cash App Logo Cash App · IT - Software Development

Senior Product Manager, Support Automation

United States, Bay Area · Job Posted January 26, 2026
Apply Position
Job Link Share

Job Description

Block Support Product builds the systems that power our self-service, automated, and human support experiences, driving efficiency and quality across our businesses and global markets. As Support Product Manager, Support Automation, you will drive the vision, strategy, and execution to rapidly increase automation and service quality. You will leverage AI technology to create powerful automations that will change how customers experience support at Block and drive meaningful business impact. You will be a builder, responsible for continuously identifying opportunities for AI automations and driving execution.

Job Responsibility

  • Own the strategy and roadmap for AI-powered products and capabilities
  • Identify AI opportunities grounded in user needs and measurable business value
  • Translate ambiguous problem spaces into clear product requirements
  • Work closely with ML engineers, data scientists, and researchers on model goals, data needs, evaluation methods, and quality gates
  • Build and run experiments to validate hypotheses and iterate quickly
  • Define how the product should behave across success, failure, and edge cases
  • Establish metrics for accuracy, safety, latency, reliability, and UX satisfaction
  • Partner with design on intuitive, transparent, and safe human-AI interactions
  • Collaborate with legal, security, and compliance teams to ensure responsible AI practices
  • Lead cross-functional execution from concept through launch and iteration

Requirements

  • 6-9 years of product management experience including a proven track record launching successful AI or ML driven products
  • Strong technical intuition about ML models, training loops, evaluation, prompt design, data pipelines, and real-time inference constraints
  • Experience designing and running structured experiments, including A/B tests and offline evaluations
  • An ownership mentality with the ability to rapidly drive complex, cross-functional initiatives from strategy through execution at scale
  • Excellent communicator, capable of distilling complex technical concepts into clear narratives for executive, operational, and technical audiences
  • Ability to work across scaled Customer Support and operational teams in a regulated industry
  • Familiarity with AI quality, safety, and responsible-use frameworks
  • Experience with LLMs, multimodal models, or applied generative AI

What we offer

  • Remote work
  • Medical insurance
  • Flexible time off
  • Retirement savings plans
  • Modern family planning
Cash App - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Senior Product Manager, Support Automation

8 matching positions

Senior Product Manager and Principal Product Manager

The Microsoft ES365 Engineering Systems team builds and operates the foundationa...
Location
Location
United States , Redmond
Salary
Salary:
119800.00 USD / Year
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree AND 5+ years' experience in product/service/program management or software development OR equivalent experience
  • Bachelor's Degree AND 8+ years' experience in product/service/program management or software development OR equivalent experience
  • 6+ years of product management experience, with direct experience defining and shipping products in complex technical domains
  • Hands-on experience experimenting with AI and LLM-powered workflows
  • Demonstrated ability to lead large cross-org initiatives
  • Direct experience influencing without authority
  • Experience driving multi-year, durable outcomes that improve engineering efficiency, quality, and organizational momentum
  • Experience in security, compliance, or engineering fundamentals
  • Familiarity with Microsoft's engineering ecosystem
Job Responsibility
Job Responsibility
  • Define and evolve the product vision, roadmap, and success metrics for AI-driven, agentic solutions
  • Identify high-leverage opportunities to simplify, automate and eliminate engineering toil using AI
  • Drive and deliver product capabilities that support security, compliance, and regulatory requirements
  • Partner closely with central security, compliance, and engineering teams across North America, India, and other global locations
  • Drive planning, pilot design, adoption, and rollout of solutions
  • Communicate product direction, roadmap, risks, and outcomes clearly to technical and executive stakeholders
  • Enable transparent change management
  • Use data, adoption signals, and customer feedback to continuously improve product impact and usability
What we offer
What we offer
  • Eligible for benefits and other compensation
  • Fulltime
Read More
Arrow Right

Senior Product Manager

We are seeking a Senior Product Manager to lead the transformation of how client...
Location
Location
United States , Phoenix
Salary
Salary:
Not provided
technologent.com Logo
Technologent
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Computer Science, Engineering, or a related discipline
  • 5+ years of experience in product management, with a focus on digital platforms or service delivery solutions
  • Hands-on experience working with enterprise service management platforms, including strong familiarity with IT service workflows and modules
  • Proven ability to manage product roadmaps, backlogs, and feature prioritization aligned to business outcomes
  • Experience designing and optimizing multi-channel service experiences across platforms such as web, chat, mobile, and in-person support
  • Strong understanding of workflow automation, service optimization, and modern support technologies
  • Demonstrated ability to translate user insights into actionable product features and improvements
  • Excellent communication skills with the ability to influence stakeholders at all levels
  • Strong analytical and problem-solving skills with a data-driven approach to decision-making
Job Responsibility
Job Responsibility
  • Define and execute a comprehensive strategy for delivering technology support services to a global user base
  • Communicate product vision, roadmap priorities, and execution progress to senior leadership and key stakeholders
  • Engage directly with users to understand pain points, expectations, and behaviors to inform product decisions and roadmap direction
  • Collaborate with cross-functional teams including engineering, service delivery, and platform owners to identify improvement opportunities and implement new capabilities
  • Drive prioritization of initiatives that maximize user value while ensuring operational efficiency and service excellence
  • Develop and maintain product roadmaps, aligning features and enhancements with business goals and user needs
  • Partner with technical teams throughout the product lifecycle to ensure successful design, development, and delivery of solutions
  • Establish metrics and KPIs to measure service performance, user engagement, and overall impact, leveraging data to guide decision-making
  • Promote adoption and clearly articulate the value of service offerings across the organization
  • Ensure effective measurement frameworks and feedback mechanisms are in place to continuously improve service quality
Read More
Arrow Right

Senior Manager, Support Operations

As Senior Manager of Support Operations at Mews, you will own the systems and pr...
Location
Location
Salary
Salary:
71000.00 - 120000.00 EUR / Year
mews.com Logo
Mews
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong background in process optimization and analytics, including Lean Six Sigma or Agile methodologies
  • Advanced skills in SQL, Python and data visualisation tools such as Tableau, Looker or GCP
  • Hands-on experience with AI-driven automation, API integrations and workflow automation tooling
  • Proven ability to manage relationships across global teams and senior leadership, and keep stakeholders aligned on complex initiatives
  • Strong execution skills with a track record of leading process improvement projects end to end
Job Responsibility
Job Responsibility
  • Business Analysis and Process Optimization: Gather and document business requirements, process flows and functional specifications
  • Own workflow and routing governance
  • Drive process standardisation
  • Conduct gap analysis to identify inefficiencies
  • Develop and present business cases for proposed process changes
  • Work closely with data analysts
  • Use support analytics to assess performance metrics
  • Process Automation and AI Integration: Take direct ownership of automation efforts
  • Use a data-driven approach to identify where automation will have the greatest impact
  • Lead business process reengineering initiatives
What we offer
What we offer
  • Participation in company share program
  • Best-in-class parental leave (6 months fully paid for primary caregivers, 2 months for secondary)
  • Unlimited paid holiday
  • Work from anywhere (Workation policy)
  • Relocation options available after 1 year
  • Monthly 'EDGE' time
  • Flexible, hybrid working options
  • One-off home office setup budget
  • Monthly working-from-home and healthcare allowances
Read More
Arrow Right

Senior Product Manager

We are looking for a strategic Senior Product Manager to shape the future of a d...
Location
Location
United States , Minneapolis
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of product management experience within SaaS, platform, data, or AI-focused product environments
  • Strong background in enterprise-scale platform strategy, data architecture, and AI-enabled product development
  • Experience bringing automation, machine learning, natural language processing, or generative AI solutions into production within complex software organizations
  • Solid understanding of schema design, metadata management, governance practices, and model lifecycle considerations
  • Ability to communicate effectively with both technical teams and executive stakeholders, turning sophisticated concepts into actionable plans
  • Proven success leading cross-functional initiatives involving product, engineering, and data science teams
  • Familiarity with cloud environments and modern product tools such as Jira and Aha!
  • experience with AI collaboration tools is a plus
Job Responsibility
Job Responsibility
  • Build and drive a long-range product vision for the core platform
  • Direct the strategy for data ingestion, integration, and platform foundations
  • Collaborate with engineering and AI partners to establish semantic data models and governance practices
  • Own product decisions across platform logic and AI workflows
  • Lead the integration of machine learning, natural language processing, and generative AI capabilities
  • Define how platform intelligence supports skills frameworks, career mobility pathways
  • Align roadmaps across product areas by working closely with leaders
  • Advise senior leadership on product investment decisions
  • Coach and develop other Product Managers
  • Act as a visible voice in the market by contributing thought leadership
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right

Senior Product Manager – Conversational AI Servicing Quality Assurance

Location
Location
United States , McLean; Richmond; New York
Salary
Salary:
200700.00 - 249900.00 USD / Year
capitalone.com Logo
Capital One
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 5 years of experience working in Product Management
  • A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field)
  • A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration
Job Responsibility
Job Responsibility
  • Drive Conversational AI Integration: Own the end-to-end platform integration and roadmap execution required to successfully onboard conversational AI solutions onto our enterprise quality assurance platform
  • Pioneer AI QA & Feedback Loops: Support the development of advanced 'AI QA on AI' capabilities
  • Scale Automated Assessments: Design the systems that allow our automated QA platform to keep pace with rapid coverage expansion
What we offer
What we offer
  • Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
  • Health, financial and other benefits
  • Fulltime
Read More
Arrow Right

Senior Product Manager - Operational Delivery - Private Credit

The Senior Product Manager - Operational Delivery - Private Credit will lead the...
Location
Location
United States
Salary
Salary:
135000.00 - 170000.00 USD / Year
alterdomus.com Logo
Alter Domus
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of product management experience or deep operational experience in Private Credit with a proven track record of successfully adopting and driving new technologies to improve business outcomes
  • Deep fluency in real estate and infrastructure markets and data, including understanding of asset characteristics, valuation methodologies, and industry-specific operational requirements
  • Solid understanding of AI and intelligent agents, enabling productive and strategic conversations with technical leaders to identify and implement AI-driven solutions
  • Demonstrated experience with SAFe (Scaled Agile Framework) and agile product delivery methodologies, with the ability to operate effectively in iterative development environments
  • Strong stakeholder management and influence skills, with proven ability to build consensus, drive alignment, and deliver results within complex matrixed organizational structures across multiple teams and geographies
Job Responsibility
Job Responsibility
  • Own all accounting and financial reporting projects supporting Private Credit service delivery, including the evaluation and adoption of new features as relevant
  • Lead delivery of operations and business support technology for Private Credit establishing clear prioritization frameworks based on expected impact and business value
  • Partner closely with client delivery organizations to identify key operational challenges and develop technology-driven solutions that improve efficiency and service quality
  • Define and document target capabilities and requirements related to Private Credit operations delivery, ensuring alignment with strategic objectives
  • Collaborate with other product leads across Private Credit as well as delivery product leads, to ensure consistent and seamless client experiences for multi-asset strategies
  • Drive the definition and implementation of an opinionated target operations support model for Private Credit enabling measurable transitions to Centers of Excellence (COE)
  • Identify, design, and scope new automations and capabilities, understanding root causes of delivery challenges and developing solutions that address them effectively
  • Establish and track clear success metrics to measure product impact across quality, efficiency, and team adoption, driving continuous improvement through data-driven insights
What we offer
What we offer
  • Support for professional accreditations such as ACCA and study leave
  • Flexible arrangements, generous holidays, plus an additional day off for your birthday
  • Continuous mentoring along your career progression
  • Active sports, events and social committees across our offices
  • 24/7 support available from our Employee Assistance Program
  • The opportunity to invest in our growth and success through our Employee Share Plan
  • Fulltime
Read More
Arrow Right

Senior Product Support Professional

RAN Software & Compute Platforms Engineering (RCE) is a unit with responsibiliti...
Location
Location
Canada , Ottawa
Salary
Salary:
101500.00 - 133350.00 USD / Year
ericsson.com Logo
Ericsson
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong e2e RAN hands-on troubleshooting expertise, (field/test/integration/development)
  • RAN SW system understanding (for example, KPI step functions, Layer 1-3 SW subsystems and troubleshooting RAN feature correlations)
  • BSc level and higher in a related field. (Telecommunications, Electrical Engineering, SW Engineering, Computer Science)
  • Solid analytical and problem-solving skills, curiosity and desire to get to the bottom of things
  • Delivering results, customer-first mindset, high degree of flexibility to work in a changing environment
  • Strong sense of challenging the status quo when needed, and able to present difficult topics to customers, leadership, or senior management
  • Strong English speaking and writing skills is an asset
  • Strong experience and proven track record in working across organizations
  • excellent interpersonal skills: ability to work well with people and network effectively
  • Creativity, can-do attitude and out-of-the-box thinking
Job Responsibility
Job Responsibility
  • Provide expert competence on RAN products
  • Foster close collaboration within our development community to bring Design closer to customers
  • Identify faults, applying troubleshooting techniques across RAN Field Solutions
  • Drive and take part in integration activities
  • Lead and Contribute to Technical Taskforces and drive effective communication with customers and technical teams
  • Provide on-site and remote technical deployment support and integration when required
  • Drive major improvement/innovation initiatives and knowledge sharing activities
  • Drive Field Observability and Supportability into RAN solutions
  • Support digitalization efforts by using AI/ML & Automation to drive efficiency in workflows
What we offer
What we offer
  • Choice of 3 medical and dental plan options
  • Core level coverage is paid for fully by Ericsson
  • Automatic 2% company contribution into the Pension Plan
  • 50% match of employee’s contribution into the Registered Retirement Savings Plan, up to 8% of the employee’s contribution (maximum of 4% match)
  • Total company contribution potential of 6%
  • Basic life insurance and basic accidental death and dismemberment coverage at two-times annual base pay at no cost
  • Short-term disability coverage
  • Option to participate in Ericsson’s Stock Purchase Plan
  • Minimum of 18 days of accrued vacation
  • At least 3 personal days
  • Fulltime
Read More
Arrow Right

Senior Product Manager

We are seeking a Senior Product Manager to drive product strategy, execution, an...
Location
Location
United States , Redmond
Salary
Salary:
119800.00 - 261000.00 USD / Year
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree AND 5+ years experience in product/service/program management or software development OR equivalent experience
  • Candidates must have an active TS/SCI and be willing and eligible to upgrade to TS/SCI (with polygraph)
  • This role will require candidates to maintain the TS/SCI (with polygraph) clearance
  • Ability to meet Microsoft, customer and/or government security screening requirements are required pre-offer and post-hire for this role
  • Clearance Verification: This position requires successful verification of the stated security clearance to meet federal government customer requirements
  • You will be asked to provide clearance verification information prior to an offer of employment
  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter
  • Citizenship & Citizenship Verification: This position requires verification of U.S. citizenship due to citizenship-based legal restrictions
  • To meet this legal requirement, citizenship will be verified via a valid passport, or other approved documents, or verified US government Clearance
Job Responsibility
Job Responsibility
  • Define SDN Product Strategy: Drive roadmap development for software-defined networking constructs including virtual routing domains, policy-driven segmentation, programmable forwarding planes, and dynamic service chaining across Azure virtual network environments
  • Enable Cloud Network Virtualization at Scale: Deliver platform capabilities that support multi-region deployments, customer-isolated topologies, and automated onboarding patterns for enterprise and government customers leveraging Azure’s connectivity stack
  • Partner with Engineering on Control Plane Innovation: Translate customer and platform requirements into scalable orchestration models supporting intent-based networking, route convergence automation, failover domains, and software-managed edge connectivity
  • Drive Parity Across Sovereign Clouds: Ensure SDN feature alignment between Public Azure and sovereign instances by reducing onboarding friction and accelerating deployment timelines for regulated workloads
  • Improve Network Deployment Automation: Lead initiatives to standardize network instantiation procedures using SDN primitives, enabling repeatable deployment of connectivity zones, routing intents, and virtualized service insertion without manual configuration
  • Customer-Facing Architecture Engagement: Work directly with internal field teams and strategic customers (e.g., federal agencies, IC partners) to define software-defined connectivity patterns that support secure, high-availability WAN modernization initiatives
  • Operational Excellence & Reliability: Establish health and telemetry frameworks for SDN-managed services, improving observability into route health, traffic steering decisions, and failover triggers across software-defined transport layers
  • Embody our culture and values
  • Fulltime
Read More
Arrow Right