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Senior Product Manager, Shopper Engagement

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NewStore

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Location:
United Kingdom; Netherlands , London ▼

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

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Job Description:

NewStore is on a mission to bring the joy back to retail by enabling brands to run their entire store from a mobile device. In a world where customer experience is the differentiator, we help retailers deliver personalised, seamless omnichannel shopping experiences that drive loyalty and growth. We’re looking for a strategic, commercially-minded Senior Product Manager to own our Shopper Engagement portfolio, spanning Clienteling and our white-label Shopping App (iOS & Android). You will define the product vision and multi-year strategy, identify growth opportunities, and lead execution from discovery through launch—working closely with Engineering, Design, GTM, Customer Success, and senior leadership. This is a high-impact role with clear ownership of commercial outcomes, customer value, and market differentiation.

Job Responsibility:

  • Own and execute the product vision, strategy, and roadmap for Clienteling and the Shopping App
  • Partner closely with retailers to understand how associates sell effectively in fast-paced store environments
  • Lead customer discovery through field visits, workshops, and direct engagement to uncover unmet needs and growth opportunities
  • Own core clienteling capabilities including profiles, outreach, tasking, recommendations, and remote selling workflows
  • Design high-quality native mobile experiences for both associates and shoppers
  • Define and own commercial and product KPIs (e.g. adoption, assisted conversion, GMV impact, repeat purchase)
  • Use data, experimentation, and fast feedback loops to continuously optimise outcomes
  • Take a platform-first approach, ensuring extensibility and strong integration with POS, OMS, and payments
  • Partner with GTM, Marketing, and Customer Success to accelerate time-to-market and customer impact
  • Ensure solutions scale globally, supporting localisation, reliability, and performance across markets

Requirements:

  • 8+ years of product management experience, ideally in B2B2C SaaS and native mobile products
  • Proven ownership of commercial outcomes, not just feature delivery
  • Strong data fluency and experience using insights to guide discovery and decision-making
  • Experience operating in fast learning cycles—shipping, learning, and iterating based on evidence
  • A strong product design sensibility and commitment to exceptional user experience
  • Experience building investment cases and partnering with Sales on GTM and commercial viability
  • A platform or ecosystem mindset with experience defining multi-year strategies
  • Excellent senior-level communication and stakeholder influence
  • Hands-on experience with clienteling, CRM, e-commerce, or shopper-facing retail products
What we offer:
  • Generous PTO and R&R
  • Professional Growth with a dedicated personal development budget
  • Flexible Work Options
  • Balanced Work-Life with life-friendly working hours
  • Financial Rewards with employee stock options and a quarterly bonus based on company performance

Additional Information:

Job Posted:
January 03, 2026

Work Type:
Hybrid work
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