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Senior Product Manager, SaaS Agentic Experiences

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EverCommerce

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Location:
Canada

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

140000.00 - 170000.00 CAD / Year
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Job Description:

We’re seeking a Senior Product Manager to join our Invoicing Solutions team working on Joist. Joist helps small businesses create professional invoices and get paid faster. Our mobile-first SaaS platform has earned top ratings from hundreds of thousands of contractors, freelancers, and small business owners who rely on us every day. As a Senior PM, you will help shape Joist’s next-generation Agentic Field Service Management (FSM) experience. You will define and deliver AI-powered, model-assisted workflows that help contractors manage jobs, schedules, customers, and collect payments with less manual effort. You will also help integrate and cross-sell AI-powered voice products that exist within the EverCommerce portfolio. This role is not an AI research, ML platform, or data science position. Success requires deep intuition for contractor FSM workflows, Jobs-to-be-done, and end-to-end UX, combined with the ability to operate effectively in ambiguous, AI-native product paradigms.

Job Responsibility:

  • Define and communicate a compelling product vision for agent-assisted FSM workflows aligned with company goals and contractor needs
  • Own the roadmap and ensure delivery of measurable outcomes
  • Prioritize work based on customer and business impact, not just feature output
  • Establish clear mechanisms for data-driven trade-offs and decision-making
  • Become an expert on our users and market dynamics
  • Lead customer discovery, interviews, and usability testing
  • Oversee the full product lifecycle
  • Define and own agent-assisted workflows across Jobs, Scheduling, Customer Communications, and Payments from discovery to launch and iteration
  • Design human-in-the-loop UX for AI-driven actions
  • Translate AI capabilities into trustworthy, contractor-grade experiences
  • Own failure modes, edge cases, and recovery paths in automated workflows
  • Partner with platform and AI teams through a product and UX lens
  • Own integrations and foundational capabilities that enable agentic FSM workflows
  • Drive cross-functional collaboration to deliver timely, high-quality releases
  • Run and ship experiments that test hypotheses, validate assumptions, and accelerate learning

Requirements:

  • 5+ years in product management, ideally in B2B SaaS
  • Experience running and shipping experiments in live products
  • PLG experience is a plus
  • Understanding SMB workflows in trades, construction, or service industries is a plus
  • Strong understanding of SaaS metrics and product performance drivers
  • Proven ability to influence cross-functional teams (engineering, design, GTM, leadership, other product teams) to deliver outcomes
  • Excellent communicator, able to engage both stakeholders and senior leadership
  • Proficiency with agile, product/PLG tools (Jira, ProductBoard, Optimizely, Amplitude, Looker, Heap, etc.)
  • Strong analytical, problem-solving, and prioritization skills
  • Comfortable in a fast-paced environment, balancing multiple initiatives

Nice to have:

  • PLG experience
  • Understanding SMB workflows in trades, construction, or service industries
What we offer:
  • Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
  • Flexible and generous (FTO) time-off
  • Robust wellness benefits, including an annual wellness stipend
  • Registered Retirement Savings Plan (RRSP) with 4% company match

Additional Information:

Job Posted:
April 10, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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