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At Zillow Group, our mission is to give people the power to unlock life’s next chapter. Our Sales, Success, and Support teams—known as Frontline operators—are essential to delivering this mission to our professional partners. The Frontline Products team designs and implements technology that empowers these teams to grow revenue and deliver an excellent partner experience. We collaborate closely with engineering to build and manage our core portfolio, including custom and third-party applications such as Salesforce CRM, engagement, analytics, and communication tools.
Job Responsibility
Drive the strategy for sales-assisted quote-to-cash processes for B2B sales teams, from initial quote through contract, conversion, billing, and fulfillment
Collaborate with revenue-generating teams to understand business strategies and translate them into functional requirements
Develop and maintain the product roadmap, aligning with company objectives, growth strategies, partner and customer insights, and industry trends
Apply qualitative and quantitative research to test, measure, and iterate on new product and feature concepts
Use product metrics to inform business decisions, identify opportunities, and assess performance
Serve as product owner in agile ceremonies, defining problems, outlining requirements, planning sprints, and facilitating user testing and continuous releases
Engage with key partners and senior leaders by sharing progress and insights through product briefs, updates, and demonstrations
Requirements
5+ years of experience as a Product Manager with direct product ownership in an Agile environment, collaborating with technology analysts and developers
Experience owning sales-assisted quote-to-cash systems (such as CPQ, Contracts, Order Management, and Sales Compensation platforms) and workflows in CRM
Skilled at guiding internal and external partners through complex implementation initiatives
Proficient in evaluating end-user experiences and business processes to document requirements for system development and testing
Proven track record of leading end-to-end project lifecycles and technical implementation of new products or features, including stakeholder management, user testing, and impact assessment
Strong decision-making abilities and experience prioritizing work, making trade-offs to align with customer needs and technology constraints