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Reporting to the Senior Director of Product, the Senior Product Manager, Provider Pay and Incentives will own the strategy and execution of Spring Health’s provider compensation, incentives, and payment experiences and tools. This role is part of the AI Care Foundations Product organization and plays a critical role in ensuring our provider network is fairly compensated, highly motivated, and aligned with clinical quality, access, and business outcomes.
Job Responsibility:
Own the end-to-end product roadmap for provider pay, incentives, and related tooling, balancing provider experience, clinical outcomes, and financial sustainability
Design and iterate on incentive models that drive desired behaviors such as improved access, higher engagement, quality outcomes, and retention across our provider network
Partner with Finance and Analytics to model the impact of compensation changes and ensure programs meet ROI and margin targets
Translate complex operational and regulatory requirements into scalable, intuitive product experiences for providers and internal teams
Lead discovery with providers and internal stakeholders to deeply understand pain points and opportunities in compensation and incentives
Collaborate with Engineering to deliver reliable, auditable, and scalable payment systems
Define and track success metrics to continuously improve provider satisfaction, participation, and performance
Communicate product strategy, tradeoffs, and progress clearly to cross-functional partners and leadership
Requirements:
3+ years of product management experience, ideally in healthcare, fintech, marketplaces, or payments-related domains
Proven experience owning complex, cross-functional products involving financial flows, incentives, or compensation systems
Strong analytical skills with the ability to use data to inform decisions and evaluate tradeoffs
Experience working closely with Engineering, Finance, and Operations partners
Ability to translate ambiguous problem spaces into clear product strategies and execution plans
Excellent communication skills and comfort influencing stakeholders at multiple levels
Nice to have:
Experience building products for provider, clinician, or marketplace-based ecosystems
Familiarity with healthcare payments, provider networks, or regulatory considerations
Experience designing incentive systems or behavioral economics-informed products
What we offer:
Health, Dental, Vision benefits start on your first day
Access to One Medical accounts
HSA and FSA plans available, with Spring contributing up to $1K for HSAs
Employer sponsored 401(k) match of up to 2%
Yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
Competitive paid time off policies including vacation, sick leave and company holidays
Parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents at 6 months tenure
Access to Noom, a weight management program
Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses
Access to Wellhub for fitness, mindfulness, nutrition, and sleep
Access to BrightHorizons for child care, back-up care, and elder care
Up to $1,000 Professional Development Reimbursement a year