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As Product Manager for this role, you will own Pricing & Packaging across our product-led growth motion. This role focuses on how customers discover value, choose plans, upgrade, team expansion, and involuntary churn. This product manager role is responsible for the product-led side of pricing and packaging, while partnering with Sales and GTM teams to support sales-assisted use cases. Pricing and Packaging is one of our core product teams and, like most startup teams, the scope naturally evolves. This role will continue to expand into adjacent or entirely new problem spaces where strong product judgment is needed.
Job Responsibility:
Support the design, testing, and iteration of pricing and packaging models across products and customer segments
Own discrete pricing and packaging initiatives from discovery through launch, under the direction of the Director of Product Management
Partner with Engineering to ensure accurate implementation of pricing and packaging changes
Utilize AI-powered analytics tools to analyze customer behavior, usage patterns, and pricing sensitivity
Support pricing and packaging experimentation using AI-assisted analysis (e.g., pattern detection, cohort analysis, predictive insights)
Partner with Data and Analytics teams to apply AI-driven models or insights that inform pricing recommendations
Use generative AI tools to accelerate research synthesis, experiment analysis, documentation, and internal communication—while applying strong judgment and validation
Work closely with Sales, Marketing, Finance, RevOps, and Customer Success to ensure pricing and packaging changes are clearly understood and operationally ready
Contribute to enablement materials and internal communications related to pricing and packaging updates
Gather and synthesize feedback from internal teams and customers to inform future iterations
Develop a strong understanding of customer needs, willingness to pay, and perceived value
Support competitive analysis to understand market trends and positioning
Participate in customer research efforts, including interviews and feedback analysis
Write clear product requirements, user stories, and acceptance criteria for pricing and packaging initiatives
Help ensure launches are well-coordinated, on time, and meet quality standards
Performs other related duties as assigned
Requirements:
Bachelor’s degree in Business, Economics, Data Analytics, Computer Science, or a related field
5+ years in Product Management, with meaningful ownership of pricing, packaging, billing, or monetization initiatives
Ideally includes owning payment or billing systems at meaningful scale (e.g. $10M+ ARR)
Experience with subscription or usage based billing systems
Proven success optimizing self-serve user journeys, including pricing, check out, upgrade and cancellation flows
Strong analytical skills with the ability to translate data into actionable insights
Experience working cross-functionally in a SaaS or technology environment
Solid understanding of product management fundamentals, including discovery, delivery, and experimentation
High attention to detail, especially in areas impacting revenue and customer experience
Demonstrated curiosity and comfort using AI tools to enhance productivity and creativity
Ability to identify when and how to use AI responsibly while maintaining data privacy and accuracy
Clear written and verbal communication skills
Ability to manage multiple initiatives in a fast-paced environment
Proficiency with Google Workspace and common product and analytics tools
Nice to have:
Bonus points for candidates who have architected and launched new pricing tiers or usage based models
Nice to have: Exposure to direct sales or hybrid PLG sales motions
What we offer:
Competitive compensation and equity — rewarding you for your contributions and ownership mindset
Remote-first flexibility — work primarily from home within our list of approved states, with opportunities for in-person collaboration
Comprehensive health benefits for you and your family, including medical, dental, and vision coverage (PPO, HDHP, and HMO options)
Continuous learning support through generous reimbursement for professional development and skills growth
401(k) and Roth plans with an annual financial adviser check-in to help you plan your future
Wellness resources — including a monthly stipend to support physical and mental health
Work-from-home enablement — internet stipend and home office setup allowance
Charitable giving match through our Town Hall awards and community impact initiatives
A mission-driven, transparent team of creative thinkers and builders passionate about helping companies connect and grow