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Airwallex Logo Airwallex · IT - Software Development

Senior Product Manager, Onboarding

Singapore, Singapore · Job Posted February 21, 2026
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Job Description

As Senior Product Manager, Onboarding, you will own and optimize the critical first interactions that our users have with our products. You'll be responsible for creating a delightful and frictionless onboarding experience that empowers new customers to understand our products' value, get set up with Airwallex, whilst balancing with KYC initiatives to minimise risk of fraudulent users and bad actors on the platform.

Job Responsibility

  • Own the strategy for customer onboarding, mapping the ideal journey from discovery, to sign-up to product adoption
  • Utilize data and analytics to identify pain points, measure success, and drive continuous improvement of the onboarding flow
  • Design and implement A/B tests to improve the UX/UI and optimise the onboarding journey
  • Strike the right balance between a frictionless onboarding process and robust KYC controls to mitigate risk to Airwallex and our customers

Requirements

  • 5 to 10 years of overall professional experience
  • Experience in product management, go-to-market propositions, product design, product planning and development
  • Experience taking products from ideation to delivery, ideally at global scale
  • Exceptional communication skills with the ability to convey product strategy to both technical and non-technical audiences
  • Bachelor’s degree or higher with exemplary academic achievements

Nice to have

  • Solid understanding of Onboarding, UX/UI, KYC and/or Risk
  • Experience in any of the following is a plus: hyper growth startup environments, software engineering, financial product industry
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