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The Senior Product Manager, Channel Delivery - Mobile Messaging, will own the channel delivery for Bloomreach Engagement, including Product Management and Tech Vendor Partnership. They will be responsible for ensuring the successful deliverability of mobile messages that rely on third-party channel integrations.
Job Responsibility:
Own technical partnerships with our mobile messaging vendors
Manage relationships with existing vendors through weekly calls, daily updates, and proactive communication
Identify new vendors to continue improving cost, reliability, and deliverability
Escalate feature requests, influence roadmap, and drive implementation of changes on the vendor side
Collaborate with vendors to learn and implement industry best practices
Onboard and manage all messaging vendors across all regions
Lead implementation of the integration with engineering
Prioritize Channel Delivery features and manage & implement the roadmap
Identify opportunities to enhance the Channel API and channel delivery-related features for high deliverability, reliability, cost, and throughput optimization for SMS, MMS, WhatsApp, RCS, and possibly more in the future
Identify enhancements for channel delivery monitoring and alerting
Identify opportunities to productize the deliverability and operational work
Develop a roadmap for new channels to deliver on Upmarket and Vertical expansion for Engagement
Oversee documentation of product features by the Documentation team
Be a champion for mobile messaging internally, owning the business outcomes associated with mobile messaging and supporting the sales and marketing motions
Provide the highest level of expertise in channels by offering support and guidance to all teams within the organization (Sales, AMs, Marketing, PMM, Deliverability Services) on all aspects of mobile messaging
Support large deals with product expertise and request handling
Collaborate with Delivery Services to understand their priorities and feedback from customers and prospects
Gather and manage client and prospect feedback on mobile messaging improvements
Stay updated on and manage all messaging compliance rules and requirements and implement them into product features
Requirements:
4–7+ years of experience in B2B SaaS Product Management, preferably in MarTech or infrastructure-heavy environments
Proven experience managing third-party vendor relationships, especially in telecom or messaging
Familiarity with mobile messaging channels, including SMS, MMS, WhatsApp, and RCS—and the technical and compliance challenges they present
Strong understanding of APIs, message deliverability mechanics, and observability tooling
Experience working with cross-functional teams across product, engineering, and customer-facing functions
Comfortable operating in a fast-paced environment with global stakeholders and rapidly changing priorities
What we offer:
Health care including medical, dental, and vision insurance
401k Plan with employer contribution
A great deal of freedom and trust
Flexible working hours
Work virtual-first with several Bloomreach Hubs available across three continents
Company events
5 paid days off to volunteer
People Development Program
Communication coach
Leader Development Program
$1,500 professional education budget annually
Employee Assistance Program with counselors
Subscription to Calm app
‘DisConnect’ days
Sports, yoga, and meditation opportunities
Extended parental leave up to 26 calendar weeks for Primary Caregivers