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As Senior Product Manager, Investigation & Troubleshooting, you will own the diagnostic experience for Temporal users when things are not working as expected. You'll define how developers debug workflows, trace execution across the distributed system, and integrate with their observability stack. This is high-leverage work: reducing mean-time-to-resolution directly impacts customer trust and developer productivity.
Job Responsibility:
Own the roadmap for workflow debugging and diagnostic tooling, including trace exploration, execution replay, and root cause analysis
Drive distributed tracing strategy, enabling customers to correlate Temporal workflows with their broader application traces
Define and evolve APM integrations (Datadog, Honeycomb, Dynatrace, etc.) to meet customers where their observability stack already lives
Lead AI-assisted diagnostics initiatives for agentic workflows, helping developers understand complex execution patterns
Partner with SDK teams to surface actionable debugging context from workers and activities
Build the "why did my workflow fail?" experience across UI, CLI, and programmatic access
Collaborate with customers running mission-critical workloads to understand their incident response and debugging workflows
Requirements:
Deep expertise in observability systems with practical experience in distributed tracing, log correlation, and debugging tools
Background in APM/observability platforms or developer tools where diagnostic experience is core to the product
Familiarity with OpenTelemetry, distributed systems debugging, and the challenges of correlating events across service boundaries
Proven track record delivering developer-facing diagnostic tooling that reduces time-to-resolution
A developer-empathetic, customer-focused product management style with strong technical communication skills
Nice to have:
Experience with AI/ML applications in observability or debugging contexts
What we offer:
Unlimited PTO, 12 Holidays + 2 Floating Holidays
100% Premiums Coverage for Medical, Dental, and Vision
AD&D, LT & ST Disability, and Life Insurance (Standard & Supplemental Available)
Empower 401K Plan
Additional Perks for Learning & Development, Lifestyle Spending, In-Home Office Setup, Professional Memberships, WFH Meals, Internet Stipend and more
$3,600 / Year Work from Home Meals
$1,800 / Year Professional Enrichment (Career Development & Professional Memberships)
$1,200 / Year Lifestyle Spending Account
$1,000 / Year In-Home Office Setup (In addition to Temporal issued equipment)
$74 / Month Reimbursement for Internet
Calm App Subscription for Mental Health & Wellness
Eligibility to participate in Temporal's equity plan