CrawlJobs Logo

Senior Product Manager, Investigation & Troubleshooting

temporal.io Logo

Temporal

Location Icon

Location:
United States

Category Icon

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

180000.00 - 230000.00 USD / Year

Job Description:

As Senior Product Manager, Investigation & Troubleshooting, you will own the diagnostic experience for Temporal users when things are not working as expected. You'll define how developers debug workflows, trace execution across the distributed system, and integrate with their observability stack. This is high-leverage work: reducing mean-time-to-resolution directly impacts customer trust and developer productivity.

Job Responsibility:

  • Own the roadmap for workflow debugging and diagnostic tooling, including trace exploration, execution replay, and root cause analysis
  • Drive distributed tracing strategy, enabling customers to correlate Temporal workflows with their broader application traces
  • Define and evolve APM integrations (Datadog, Honeycomb, Dynatrace, etc.) to meet customers where their observability stack already lives
  • Lead AI-assisted diagnostics initiatives for agentic workflows, helping developers understand complex execution patterns
  • Partner with SDK teams to surface actionable debugging context from workers and activities
  • Build the "why did my workflow fail?" experience across UI, CLI, and programmatic access
  • Collaborate with customers running mission-critical workloads to understand their incident response and debugging workflows

Requirements:

  • Deep expertise in observability systems with practical experience in distributed tracing, log correlation, and debugging tools
  • Background in APM/observability platforms or developer tools where diagnostic experience is core to the product
  • Familiarity with OpenTelemetry, distributed systems debugging, and the challenges of correlating events across service boundaries
  • Proven track record delivering developer-facing diagnostic tooling that reduces time-to-resolution
  • A developer-empathetic, customer-focused product management style with strong technical communication skills

Nice to have:

Experience with AI/ML applications in observability or debugging contexts

What we offer:
  • Unlimited PTO, 12 Holidays + 2 Floating Holidays
  • 100% Premiums Coverage for Medical, Dental, and Vision
  • AD&D, LT & ST Disability, and Life Insurance (Standard & Supplemental Available)
  • Empower 401K Plan
  • Additional Perks for Learning & Development, Lifestyle Spending, In-Home Office Setup, Professional Memberships, WFH Meals, Internet Stipend and more
  • $3,600 / Year Work from Home Meals
  • $1,800 / Year Professional Enrichment (Career Development & Professional Memberships)
  • $1,200 / Year Lifestyle Spending Account
  • $1,000 / Year In-Home Office Setup (In addition to Temporal issued equipment)
  • $74 / Month Reimbursement for Internet
  • Calm App Subscription for Mental Health & Wellness
  • Eligibility to participate in Temporal's equity plan

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Senior Product Manager, Investigation & Troubleshooting

New

Value Stream Manager

The role is responsible for the operations performance (Safety, Quality, Deliver...
Location
Location
Ireland , Stamullen, Co. Meath
Salary
Salary:
Not provided
pci.com Logo
PCI Pharma Services
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Degree/diploma qualified in a science/engineering/manufacturing discipline. May substitute experience in lieu of education
  • Min 5 years’ manufacturing experience in a GMP or Regulated Environment
  • Min 2 years’ experience of people-management
  • Strong knowledge of production & quality systems
  • Experience in Lean Manufacturing, including experience in Lean tools to develop continuous improvements
  • Ability to manage multiple tasks and set priorities
  • Problem Solving and Troubleshooting skills. The successful candidate should display a dynamic and proactive approach to manage production issues
  • Self-motivated with a results driven approach
  • Flexibility to work across different shifts on request in line with business needs
  • Adaptable and ability to work collaboratively
Job Responsibility
Job Responsibility
  • Ensure compliance with relevant safety and cGMP regulations and adherence to Company policies across all production activities, fostering a culture of safety, compliance and efficiency
  • Lead the establishment and ongoing enhancement of best practices and operational solutions, driving Operational Excellence and service quality across the value stream
  • Manage all operational aspects of their area of responsibility and align materials, quality, engineering, production and customer service functions to establish reliable processes that improve safety, quality, schedule and cost performance. Specifically, work with the Planning, Warehouse & QA teams to ensure production kits are available OTIF
  • Support the QMS function in dealing with customer complaints, ensuring thorough investigations are conducted and effective CAPAs are put in place
  • Be the Production point of contacts for the NPI team and respective clients in the running of trials and PVs for new products on existing and new packing lines
  • Ensure the production area is maintained in an audit ready state for both customer and regulatory inspections and act as SME for all visits
  • Ensure clear and accurate communication of current production status to all relevant departments through the appropriate meetings / updates
  • Spearhead continuous improvement and innovation initiatives within their areas of responsibility to reduce cycle time, increase throughput and minimize changeover losses to increase internal capacity
  • Establish and utilize metrics to drive improvement activity and ensure that decisions are based on facts and measurement trends
  • Interface with customer as required in a professional manner to ensure customer satisfaction
  • Fulltime
Read More
Arrow Right

Senior Software Engineer

As part of our Global Operations Team, this position is responsible for systems ...
Location
Location
United States , San Diego
Salary
Salary:
53.00 - 56.00 USD / Hour
gomillenniumsoft.com Logo
MillenniumSoft Inc
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Computer Science, Engineering, or relevant field (highly preferred)
  • 5+ years’ experience as a DevOps Engineer or equivalent software-engineering role
  • Proven work experience in DevOps or relevant experience
  • Experience with site reliability services and application performance monitoring
  • Experience in incident management workflow
  • Exercise computing skills to deploy upgrades and fixes in a Windows .Net environment. (Azure highly desirable)
  • Develop internal tools and scripts to support product engineers
  • Troubleshoot production issues and coordinate with the support staff and product engineers to streamline code deployments
  • Maintain continuous integration and delivery pipelines that produce rapid, low-risk releases and improved velocity
  • Collaborate with team members to improve the company’s engineering tools, systems and procedures and data security
Job Responsibility
Job Responsibility
  • Manage information technology and computer systems running Windows, Linux and virtualization in a private data center
  • Design, develop, implement and coordinate systems, policies and procedures
  • Ensure security of information, reliability and scalability of services
  • Possess familiarity of software-automation production systems (Octopus and Terraform)
  • Exhibit expertise in software development methodologies
  • Identify problematic areas and implement strategic solutions in time
  • Assist with response to platform issues, retrospectives, and future enhancements
  • Can work independently and as part of a team with the ability to lead projects from plan, design, and release
  • Able to effectively communicate to all levels of management and technical teams
  • On-call rotation 24x7 support for production and non-production environments
  • Fulltime
Read More
Arrow Right

Senior Applications Specialist

Location
Location
Canada , Mississauga
Salary
Salary:
Not provided
advancedtechsearch.com Logo
Advanced Technology Search Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A Degree in Electrical Engineering, Computer Science, or related technical discipline or equivalent experience
  • At least 3 years of experience in advanced systems engineering support, focusing on complex technical problem resolution
  • Proven generalized understanding of computer networking (LAN, WAN, NAT, DNS, Basic Firewalls, etc.)
  • Hands-on experience with Linux and/or Windows (CMD, Bash, PS, regedit, etc.)
  • Demonstrated ability to diagnose sophisticated technical issues and implement effective solutions
  • Ability to work collaboratively with cross-functional teams
  • Willing to adapt to evolving technologies and industry standards
Job Responsibility
Job Responsibility
  • Analyze complex technical issues and system integrations to identify root causes and develop effective solutions
  • Conduct systematic analysis to diagnose customer system issues and implement effective technical solutions
  • Travel to customer’ sites in Canada and US for advanced troubleshooting and customer support
  • Collaborate with designers, developers, and stakeholders and well as technical support team to endure seamless product integration and customer satisfaction
  • Manage the deployment and configuration of integrated systems, ensuring optimal performance and reliability
  • Develop detailed Product Support Documents, and train internal technical support as appropriate
  • Develop comprehensive technical manuals and field installation guides to support customers during product installation, commissioning, and troubleshooting
  • Investigate and review recurring product issues to drive product improvements
  • Equip and support the team with in-depth product knowledge and configuration strategies
  • Provide post-sales customer support, including consultation on product configuration, installation, and usage
  • Fulltime
Read More
Arrow Right
New

Senior Technical Application Specialist

At Boeing, we innovate and collaborate to make the world a better place. We’re c...
Location
Location
United States , Seattle; Hazelwood; Ridley Park; North Charleston
Salary
Salary:
136850.00 - 197800.00 USD / Year
boeing.com Logo
Boeing
Expiration Date
March 03, 2026
Flip Icon
Requirements
Requirements
  • Bachelor’s degree or higher
  • 5+ years of experience in multi-tiered application structure or highly integrated systems
  • 5+ years of experience with leading Incident Response and/or Vulnerability Management activities
  • 5+ years of experience managing product backlogs
  • 5+ years of experience working with relational database management systems (Exadata, Oracle, Teradata, SQL Server)
  • Experience Coordinating Release Management of applications to production
Job Responsibility
Job Responsibility
  • Provide end-to-end application management and hands-on technical leadership for ETAC and integration touchpoints with GAD
  • Partner with product managers, technical leads, and development teams to refine demand and execute the product roadmap with disciplined delivery practices
  • Drive backlog readiness and delivery flow through intake, refinement, prioritization, trade-off decisions, and release planning aligned to business value and production risk
  • Lead operational stability work including incident triage, root-cause analysis, defect management, performance tuning, and usability improvements
  • Perform hands-on technical investigation and troubleshooting across SQL Server, Classic ASP, .NET, ASP.NET, and Microsoft ASP.NET Framework
  • Coordinate and govern impacts across ETAC upstream/downstream integrations and reporting/analytics consumers
  • Ensure data integrity, controlled access, and adherence to Boeing process and compliance expectations for mission-critical systems
  • Establish and improve operational practices including release readiness, runbooks, knowledge management, and repeatable triage patterns
  • Remove delivery impediments, coordinate cross-functional work, and improve predictability and quality of releases
  • Hold suppliers accountable to delivery, quality, and operational expectations through clear acceptance criteria, code/release readiness reviews, and performance tracking
What we offer
What we offer
  • health insurance
  • flexible spending accounts
  • health savings accounts
  • retirement savings plans
  • life and disability insurance programs
  • paid and unpaid time away from work
  • generous company match to your 401(k)
  • tuition assistance program
  • fertility, adoption, and surrogacy benefits
  • gift match for nonprofit organizations
  • Fulltime
Read More
Arrow Right

Process Development Senior Engineer

Process Development Senior Engineer for Amgen Singapore Manufacturing. Amgen is ...
Location
Location
Singapore , Tuas
Salary
Salary:
Not provided
amgen.com Logo
Amgen
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Doctorate degree
  • Master’s degree and 2 years of directly related experience
  • Bachelor’s degree and 4 years of directly related experience
  • Diploma and 8 years of directly related experience
  • 6+ years of relevant work experience in the commercial manufacturing environment within the biotechnology or pharmaceutical industries
  • At least 4 years’ experience with regulated environments (i.e. cGMP) required
  • In depth cell culture and/or purification process knowledge, including single-use technologies and harvest technologies
  • Good understanding of process characterization and process scale up to resolve technical issues observed during transfer / manufacturing at large scale.
  • Experienced in providing floor support, troubleshooting unit operations, and resolving and documenting investigations to support cGMP production
  • Experienced in Technology Transfer of new process and technology to commercial site.
Job Responsibility
Job Responsibility
  • Assume a Subject Matter Expert role within ASM Process Development for cell culture and/or purification commercial process support.
  • Act as Drug Substance Team Leader within the global Product Development Team (PDT)
  • providing stewardship of product lifecycle and process improvement.
  • Lead complicated investigations independently, providing concise communications to teams and leadership
  • Integrate trends, data and information into plans, deliverables and recommendations
  • Manage key projects to deliver site goals while meeting quality, schedule, and cost objectives.
  • lead productivity projects, process optimization, and product life cycle management.
  • Collaborate with cross-functional teams and network drug substance teams to resolve process challenges by applying advanced technical principles and concepts for troubleshooting.
  • Apply best practices to leverage data for more proactive and predictive approaches.
  • Support regulatory filings, audits and inspection, and other CMC activities (e.g author and review regulatory submissions and responses to questions as required).
What we offer
What we offer
  • Vast opportunities to learn and move up and across our global organization
  • Diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act
  • Generous Total Rewards Plan comprising health, finance and wealth, work/life balance, and career benefits
Read More
Arrow Right

Senior Software Engineer - Transactional Data Platform

As a Senior Software Engineer, you will play a critical role in designing, build...
Location
Location
Australia , Sydney
Salary
Salary:
Not provided
https://www.atlassian.com Logo
Atlassian
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related technical field
  • 5+ years of experience in backend software development
  • 3+ years of hands-on experience working with AWS cloud services, particularly AWS storage technologies (S3, DynamoDB, EBS, EFS, FSx, or Glacier)
  • 3+ years of experience in designing and developing distributed systems or high-scale backend services
  • Strong programming skills in Kotlin
  • Experience working in agile environments following DevOps and CI/CD best practices
  • Strong Backend Development Skills
  • Proficiency in Kotlin, Java for backend development
  • Experience building high-performance, scalable microservices and APIs
  • Strong understanding of RESTful APIs, gRPC, and event-driven architectures
Job Responsibility
Job Responsibility
  • Designing, building, and optimizing high-performance, scalable, and resilient backend storage solutions on AWS cloud infrastructure
  • Developing distributed storage systems, APIs, and backend services that power mission-critical applications, ensuring low-latency, high-throughput, and fault-tolerant data storage
  • Collaborating closely with principal engineers, architects, SREs, and product teams to define technical roadmaps, improve storage efficiency, and optimize access patterns
  • Driving performance tuning, data modeling, caching strategies, and cost optimization across AWS storage services like S3, DynamoDB, EBS, EFS, FSx, and Glacier
  • Contributing to infrastructure automation, security best practices, and monitoring strategies using tools like Terraform, CloudWatch, Prometheus, and OpenTelemetry
  • Troubleshooting and resolving production incidents related to data integrity, latency spikes, and storage failures, ensuring high availability and disaster recovery preparedness
  • Mentoring junior engineers, participating in design reviews and architectural discussions, and advocating for engineering best practices such as CI/CD automation, infrastructure as code, and observability-driven development
What we offer
What we offer
  • Atlassians can choose where they work – whether in an office, from home, or a combination of the two
  • Flexibility for eligible candidates to work remotely across the West US
  • Fulltime
Read More
Arrow Right

Senior Federal Deployment Manager

The Palo Alto Networks Xpanse Deployment Management team is responsible for the ...
Location
Location
United States , Reston
Salary
Salary:
142000.00 - 230000.00 USD / Year
paloaltonetworks.it Logo
Palo Alto Networks Italia
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 7+ years of experience in technical client engagement and/or technical intelligence analysis
  • Familiarity with government and military organizational structures, e.g., how mission priorities and workflows influence technology adoption
  • Ability to systematically analyze challenges and drive measurable improvements in user adoption
  • Excellent communication and presentation skills, with proven ability to brief senior-level stakeholders and executives
  • Demonstrated ability to challenge curiously and positively, learning and absorbing new technical domains quickly
  • Proven track record of thriving in cross-functional environments and building trust across Sales, Product, and Engineering teams
  • Must possess an active TS/SCI security clearance
  • Travel expectations of 30% annually
Job Responsibility
Job Responsibility
  • Train users on the technical functions of the Expander and ILI platforms
  • Conduct leadership briefings at customer sites to ensure understanding of Xpanse’s capabilities and engagement progress
  • Define workflows, implementing Expander and ILI into existing toolkits, and understanding their most pressing challenges
  • Embedding with the customer to maximize impact and operationalization
  • Drive user engagement and adoption
  • understanding the unique bureaucratic environments in which the user operates
  • Lead customer training with Xpanse products and services
  • Manage relationships with user-level and executive-level stakeholders
  • Provide analytical support at customer request
  • guiding customers through analytic workflows within Expander, participating at all stages of customer investigations to drive wins
What we offer
What we offer
  • restricted stock units
  • bonus
  • employee benefits
Read More
Arrow Right

Professional Senior, Engineering - Project Certification

At Bombardier Aerospace, our employees work together to evolve mobility worldwid...
Location
Location
Canada , Dorval
Salary
Salary:
Not provided
bombardier.com Logo
Bombardier
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • An Engineering degree/diploma or equivalent working experience, with ten (10) years pertinent experience in aerospace
  • Familiar with the Certification process for the Aircraft interiors
  • Familiar with Program/Project Management processes
  • Professional attitude and good communication skills
  • Excellent organizational and time management skills
  • Pay attention to details
  • Pro-active attitude and ability to manage multiple priorities
  • Ability to work autonomously in a fast paced, challenging environment
  • Effective problem-solving skills with ability to make good decisions to move projects along to meet or exceed the targets
  • Bilingual (French and English)
Job Responsibility
Job Responsibility
  • Be responsible for obtaining the interior certification of the aircraft
  • Be responsible for the analysis of the interior of the cabin of each aircraft: systems in operation and regulations applicable to the safety of the occupants
  • Keep the delegates of the authorities informed of any configuration changes
  • Work closely with other teams within the engineering group
  • Provide leadership and guidance on occupant safety certification requirements and interpretations
  • Participate to investigations on technical and regulatory issues and provide associated documents
  • Liaise between production, engineering, occupant safety group (Airworthiness) and delegates of the authorities
  • Troubleshoot or address inquiries for customer requests or new options
  • Active participation in the daily meetings and follow the progress of the aircraft
  • Solve technical/compliance issues
What we offer
What we offer
  • Insurance plans (Dental, medical, life insurance, disability, and more)
  • Competitive base salary
  • Retirement savings plan
  • Employee Assistance Program
  • Tele Health Program
  • Fulltime
Read More
Arrow Right