Senior Product Manager-Generative & Agentic AI

• Support the definition and execution of the product roadmap for generative and agentic AI-powered customer-facing solutions, balancing long-term vision with immediate business priorities
• Lead the end-to-end development of generative and agentic AI products, managing a dedicated scrum team and partnering closely with enterprise stakeholders and cross-functional teams to develop products in accordance with enterprise standards
• Conduct customer research and competitive intelligence to ensure product requirements are reflective of real customer problems/needs and changing industry dynamics
• Leverage analytics to monitor product performance and user engagement, driving actionable insights for continuous improvement
• Support the configuration and deployment of LLMs and agentic AI workflows, ensuring they meet business requirements and provide accurate, high-quality responses and actions
• Define and track metrics for LLM effectiveness, agentic system behavior, reasoning performance, model drift, hallucination rates, and user satisfaction, and make data-backed decisions to optimize outcomes
• Partner with engineering and architecture teams to ensure appropriate model governance, compliance, and risk mitigation strategies for AI-enabled products

• Bachelor's degree in Computer Science, Engineering, Business, or a related field
• 5+ years of product management experience in a highly regulated environment
• Proven ability to drive 0–1 product development, translating emerging AI capabilities into viable, scalable customer-facing solutions
• Hands-on expertise with LLMs, including prompt engineering, fine-tuning approaches, evaluation methodologies, RAG, and agentic AI concepts such as planning, tool orchestration, memory, and multi-step execution frameworks
• Experience working with cross-functional teams in an Agile development environment
• Exceptional communication, documentation and stakeholder management skills
• A passion for AI, product experimentation, and the future of digital customer experiences
• Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions

Masters degree preferred

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities