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Hopper Logo Hopper · IT - Software Development

Senior Product Manager Disruption Core Commerce

Canada, Toronto 150000.00 CAD / Year · Job Posted February 21, 2026
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Job Description

As Senior Product Manager on the Disruption Core & Commerce team, you will work at the intersection of the business, software development, data science, and user experience to create innovative solutions and intuitive user experiences to reduce the stress of traveling. You will have a competitive understanding of the travel landscape to facilitate the creation of successful new features. This position is on the Disruption team, focused on solving that last problem. Hopper offers a product called Disruption Assistance for Any Reason that helps customers navigate flight delays and cancellations, and ultimately get where they want to go. If a customer experiences a disruption, they can rebook themselves on any airline – for free – or get a 100% refund of their trip cost.

Job Responsibility

  • Manage a product roadmap across several different business objectives and distribution channels
  • Figure out how to leverage AI to improve our customer experience and internal processes
  • Work closely with external partners on new and existing implementations
  • Work closely with internal stakeholders to understand feature gaps and solution around them
  • Rapidly test sound hypotheses through new merchandising experiments at different points in the customer journey to increase revenue
  • Use data to identify user behavior and purchase patterns
  • Launch new partnerships, end to end: from sales pitch to design to development to customer service to optimization
  • Work with customer service to understand and identify customer problem trends
  • Work with back-end and front-end engineers, designers, legal, and many other stakeholders to launch innovative features quickly and bug-free
  • Learn and use a diverse set of analytics and AI tools

Requirements

  • B2B and B2C experience
  • Delivered impactful and delightful features at scale
  • Has incorporated AI into their product or processes to achieve business outcomes
  • Strong experience, knowledge of, and/or keen interest in Fintech, Insurtech, or risk-based products
  • An innovative and detail-oriented approach to problem-solving
  • Extreme attention to detail, and simultaneously the ability to think and operate strategically
  • Exceptional ability to grasp, manage, and articulate complex systems
  • Experience connecting innovative solutions to real-world, user problems with actual business needs of a rapidly scaling organization
  • Technical depth that allows you to communicate with, understand, and earn the respect of world-class engineers and data scientists
  • A track record of being proactive and persuading colleagues by constructing a compelling narrative both in-person and in-writing
  • Past success analyzing data, drawing accurate conclusions, and adjusting strategy accordingly
  • No ego, and a strong focus on doing what is right for the customer and the company

What we offer

  • Well-funded and proven startup with large ambitions, competitive salary and upsides of pre-IPO equity packages
  • Hopper covers 100% of the premiums for group insurance plan
  • Hopper offers life, short term and long term disability coverage
  • HSA that covers eligible medical and dental expenses
  • All employees and dependents have access to Dialogue’s telemedicine services
  • All employees have access to an RRSP plan with automatic pre-tax withdrawals per pay
  • Very generous parental leave
  • Unlimited PTO
  • Carrot Cash travel stipend
  • Access to co-working space on demand through FlexDesk AND Work-from-home stipend
  • Entrepreneurial culture where pushing limits and taking risks is everyday business
  • Open communication with management and company leadership
  • Small, dynamic teams = massive impact
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