This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
As Senior Product Manager on the Disruption Core & Commerce team, you will work at the intersection of the business, software development, data science, and user experience to create innovative solutions and intuitive user experiences to reduce the stress of traveling. You will have a competitive understanding of the travel landscape to facilitate the creation of successful new features. This position is on the Disruption team, focused on solving that last problem. Hopper offers a product called Disruption Assistance for Any Reason that helps customers navigate flight delays and cancellations, and ultimately get where they want to go. If a customer experiences a disruption, they can rebook themselves on any airline – for free – or get a 100% refund of their trip cost.
Job Responsibility:
Manage a product roadmap across several different business objectives and distribution channels
Figure out how to leverage AI to improve our customer experience and internal processes
Work closely with external partners on new and existing implementations
Work closely with internal stakeholders to understand feature gaps and solution around them
Rapidly test sound hypotheses through new merchandising experiments at different points in the customer journey to increase revenue
Use data to identify user behavior and purchase patterns
Launch new partnerships, end to end: from sales pitch to design to development to customer service to optimization
Work with customer service to understand and identify customer problem trends
Work with back-end and front-end engineers, designers, legal, and many other stakeholders to launch innovative features quickly and bug-free
Learn and use a diverse set of analytics and AI tools
Requirements:
B2B and B2C experience
Delivered impactful and delightful features at scale
Has incorporated AI into their product or processes to achieve business outcomes
Strong experience, knowledge of, and/or keen interest in Fintech, Insurtech, or risk-based products
An innovative and detail-oriented approach to problem-solving
Extreme attention to detail, and simultaneously the ability to think and operate strategically
Exceptional ability to grasp, manage, and articulate complex systems
Experience connecting innovative solutions to real-world, user problems with actual business needs of a rapidly scaling organization
Technical depth that allows you to communicate with, understand, and earn the respect of world-class engineers and data scientists
A track record of being proactive and persuading colleagues by constructing a compelling narrative both in-person and in-writing
Past success analyzing data, drawing accurate conclusions, and adjusting strategy accordingly
No ego, and a strong focus on doing what is right for the customer and the company
What we offer:
Well-funded and proven startup with large ambitions, competitive salary and upsides of pre-IPO equity packages
Hopper covers 100% of the premiums for group insurance plan
Hopper offers life, short term and long term disability coverage
HSA that covers eligible medical and dental expenses
All employees and dependents have access to Dialogue’s telemedicine services
All employees have access to an RRSP plan with automatic pre-tax withdrawals per pay
Very generous parental leave
Unlimited PTO
Carrot Cash travel stipend
Access to co-working space on demand through FlexDesk AND Work-from-home stipend
Entrepreneurial culture where pushing limits and taking risks is everyday business
Open communication with management and company leadership