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Senior Product Manager, Digital -App/Web

https://www.t-mobile.com Logo

T-Mobile

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Location:
United States , Bellevue ▼

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

121600.00 - 219400.00 USD / Year
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Job Description:

The Sr Product Manager is a visionary, strategist, analyst, customer evangelist, respected leader of execution, and professional relationship builder all rolled into a single dynamic package. Every product at T-Mobile is envisioned and created to achieve a specific business purpose or set of business results. The Sr Product Manager is ultimately accountable, responsible, and has ownership of T-Mobile's internal and external products, platforms, services, experiences envisioned and created to achieve the specific business purpose or business results. At a high level this means identifying the intersection of customer problems/unmet needs (an opportunity), technical feasibility, business goals, securing funding, and leading a cross-functional team as well as key stakeholders to deliver against the opportunity. Sr Product Manager is a "generalist" demonstrating deep customer empathy, critical thinking, commercial, analytical, and leadership prowess to successfully deliver delightful and differentiated products that drive growth and positively impact customers lives.

Job Responsibility:

  • Owns product end to end for complex or cross-platform solutions for products of the highest level of complexity and scope, or family of products
  • Identifies target customer(s) for existing or future products, and designs and drives end user product research
  • Partners with business, internal/external team members and Leadership to understand current customer experiences, identifies areas of opportunity
  • Conducts analysis of quantitative and qualitative data to identify product innovation opportunities or root cause of issues
  • Demonstrates rapid hypothesis driven testing methodologies and experiments to inform direction, prioritize investment
  • Conducts cost-benefit / ROI / NPV analysis, competitive product analysis, to support decision making
  • Works with partners and follows enterprise process to secure and maintain product funding
  • Anticipates industry trends, direction, innovation, analyses potential impacts or opportunities to customer / product
  • Communicates, influences, and sells ideas to senior leadership
  • Drives specific ad hoc analysis and presents information to executive level management on request
  • Influences product feature set and positioning strategies to improve customer experience, and drive or support growth
  • Works with external third parties to assess partnerships and licensing opportunities
  • Maintains current understanding of tech trends
  • Uses customer insights for product vision, strategy, roadmap, priorities
  • Dedicates time to customers actively meeting with them to build deeper empathy and understand their needs and priorities
  • Create, manage, foster an active VOC feed for themselves and team
  • Actively looks for opportunities to delight or meet customer’s unmet needs
  • Evangelizes and advocates for the customer both internally and externally
  • Creates an environment and culture where the team is immersed in customer-first mentality
  • Tests ideas with real customers to ensure that the product delivers the desired benefit
  • Translates product/platform strategy by writing detailed features and user stories consumable for Dev teams
  • Owns and manages product backlog and priorities with our business and technology partners
  • Scopes and ensures alignment on the prioritization of activities based on business and customer impact
  • Collaborates with Architecture and Dev teams to ensure technical debt and long term technical investment is factored into roadmap
  • Ensures existing production defects are factored into regular backlog prioritization for resolution based on priority
  • Collaborates with collaborators and Dev / Execution teams to create and communicate anticipated release schedule
  • Generates and maintains dashboards and reports that track product health and success metrics
  • Conduct Product Quarterly Business Reviews (QBR’s) and Steering meetings
  • Runs beta and pilot programs with early-stage products and samples
  • Collaborates with advertising and public relations to promote product
  • Supports sales, marketing, and other partner teams with the necessary product knowledge and additional documentation
  • Assists with the overall execution relating to all aspects of the software development process, from defining the strategy and architecture through deployment and support
  • Recognizes and communicates technical challenges to partners and makes educated trade-off decisions with the team
  • Accountable for product quality and performance in production environment
  • Manages development of adoption tools and training materials
  • Identify execution, operational, organizational issues that impede product success
  • Collaborates and develops positive working relationships with many teams, including sales, commercial accounting, marketing, legal, go-to-market, and finance
  • Develops positive working relationships with Customer groups or Customer Representatives
  • Maintains professional knowledge by attending educational workshops
  • reviews professional publications
  • establishes personal networks
  • participates in professional societies
  • Develops adoption tools and training material

Requirements:

  • Bachelor's Degree
  • 7+ years of relevant Product Management experience in an agile software product development environment
  • Advanced level understanding of customer experience
  • Familiarity with Service Management features such as Payments, Account Management, and onboarding experiences
  • Experience integrating AI into Service features to enhance functionality and user experience
  • Deep understanding of the Web and App ecosystem, with the ability to work day-to-day with engineering teams to deliver impactful features
  • Product Lifecycle Management Experience in delivering large and complex business/technology initiatives
  • Proven ability to effectively and efficiently communicate with Leadership, while employing a high degree of collaboration and influence
  • Proven success in directing matrixed resources and delivering software, with Agile Scrum methodologies and other commonly used tools, across multiple teams
  • Experience with Agile backlog/project management tools
  • Strong requirements elicitation, and proven writing skills including the ability to write concisely and clearly for different audiences
  • Strong analytical skills with demonstrated ability to identify/analyze/synthesize product use data and use the data to drive decisions
  • At least 18 years of age
  • Legally authorized to work in the United States
What we offer:
  • Competitive base salary and compensation package
  • Annual stock grant
  • Employee stock purchase plan
  • 401(k)
  • Access to free, year-round money coaches
  • Medical, dental and vision insurance
  • Flexible spending account
  • Employee stock grants
  • Employee stock purchase plan
  • Paid time off
  • Up to 12 paid holidays
  • Paid parental and family leave
  • Family building benefits
  • Back-up care
  • Enhanced family support
  • Childcare subsidy
  • Tuition assistance
  • College coaching
  • Short- and long-term disability
  • Voluntary AD&D coverage
  • Voluntary accident coverage
  • Voluntary life insurance
  • Voluntary disability insurance
  • Voluntary long-term care insurance
  • Mobile service & home internet discounts
  • Pet insurance
  • Access to commuter and transit programs

Additional Information:

Job Posted:
December 27, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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