Senior Product Manager - Customer Experience Strategy

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Join CVS Health on our mission to help people on their path to better health. As a member of the Enterprise Customer Experience & Insights team, you will be at the forefront of transforming how we understand and serve our customers. We are seeking a visionary Senior Product Manager for Customer Experience Strategy to own and advance our cutting-edge digital twin and customer simulation capabilities. This is a unique leadership role operating at the intersection of product management, user research, customer experience and emerging AI technologies. You will be responsible for defining the product roadmap, prioritizing impactful features, and ensuring our stakeholders have the tools and insights they need to succeed as capabilities scale and evolve. In this role, you will manage a talented team, including a Manager of Research and a Product Manager, to operationalize our simulation platform, uncover timely user feedback, and drive data-driven decisions across the enterprise. If you are passionate about leveraging technology to revolutionize the customer experience, this is the opportunity for you.