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SimpliSafe Logo SimpliSafe · IT - Software Development

Senior Product Manager, Core Platform Services & Firmware

United States, Boston 121300.00 - 177900.00 USD / Year · Job Posted February 14, 2026
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Job Description

We are hiring a SENIOR PRODUCT MANAGER, CORE PLATFORM SERVICES & FIRMWARE to own the foundational platform capabilities that every SimpliSafe experience depends on. This role defines and drives the roadmap across core cloud systems for device communication and alarm handling, on-device firmware behavior, and the backend services that support monitoring, diagnostics, OTA updates, and long-term system reliability.

Job Responsibility

  • OWN CORE PLATFORM STRATEGY: Define and own the roadmap for core platform services and firmware capabilities
  • Establish clear outcomes and KPIs for platform reliability, performance, and system health
  • LEAD CROSS-STACK ALIGNMENT: Partner closely with Firmware and Backend engineering teams to shape priorities and drive cohesive platform outcomes
  • Coordinate platform changes across App, Monitoring, Hardware, and Customer Experience teams to ensure holistic execution and delivery
  • Own end-to-end system behaviour across firmware, backend, and downstream experiences to ensure cohesive customer-facing experiences
  • USE DATA TO IMPROVE RELIABILITY: Leverage telemetry, diagnostics, and customer insights to identify systemic issues and prioritize meaningful platform improvements
  • Partner with Data and Engineering teams to define, monitor, and evolve platform health metrics that reflect real-world device behavior and customer impact
  • Ensure instrumentation across the platform enables rapid diagnosis, safe recovery, and continuous improvement across the device fleet
  • ADVOCATE FOR THE END-TO-END EXPERIENCE: Champion customer trust by ensuring platform decisions improve predictability and resilience
  • Think holistically about how low-level system behavior impacts installation, day-to-day use, monitoring, and support experiences
  • Balance technical constraints, operational realities, and customer impact when making tradeoffs

Requirements

  • 5–8+ years of product management experience owning platform services, backend infrastructure, firmware-dependent systems, or connected hardware ecosystems
  • Demonstrated ability to work effectively with firmware, embedded systems, and backend engineering teams
  • Proven track record of delivering platform or system-level improvements that materially improved reliability, performance, or customer experience
  • Strong analytical mindset with experience using data and telemetry to prioritize work and measure outcomes
  • Clear communicator who can translate complex technical topics into customer and business impact
  • Comfort operating in ambiguity, making tradeoffs, and coordinating across teams with shared dependencies
  • Bachelor’s degree in Engineering, Computer Science, or a related technical field preferred

What we offer

  • A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive
  • A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families
  • Free SimpliSafe system and professional monitoring for your home
  • Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change
  • Participation in our annual bonus program, equity, and other forms of compensation, in addition to a full range of medical, retirement, and lifestyle benefits
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