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We’re seeking a Senior Product Manager with travel API experience including shop & book to enhance our content offering for our corporate customers. The ideal candidate has 5 years shop & book API experience in the travel industry and is dedicated to building and maintaining a world class slate of travel content. You will partner with both direct suppliers and content aggregators to bring the best content for K4B customers.
Job Responsibility:
Own our content strategy and communicate with collaborators, both internal and external
Oversee the scoping, implementation, maintenance and upgrades of content integrations across all verticals - flight, hotel, rental car, rail and ground transfer - in support of our content strategy
Maintain the roadmap of content integrations and upgrades
Represent KAYAK to content partners and industry organizations - selling our strategy and working closely to bring integrations to life
advocate for supplier enhancements that support our strategy
Stay informed on the competitive landscape and the latest capabilities across both potential and current suppliers and aggregators
Work closely with our supplier relations team to evaluate and engage potential suppliers
Ensure compliance with local regulations for display, processing and invoicing of bookings
Coordinate the roll-out of new product features across all existing suppliers
Define and prioritize user problems and needs - ensuring excellent content coverage and a high capacity for online booking and servicing across suppliers
Ensure high booking and servicing success rates across all suppliers
Measure and analyze insights from product changes, chasing agreed upon metrics and the opportunities our data, user research and A/B experiment results might reveal
Work with customer support to collect feedback from and respond to users
Requirements:
Specific experience in working with travel-related APIs and booking flows, including GDS and NDC APIs and TMC workflows
Collaboration with team members from all levels of the business, across time zones
Specific experience working with commercial and engineering teams to build solutions that meet user needs
Collaboration with third parties to bring a technical solution to market
Ability to align product opportunities with business goals and support that with thoughtful decisions and clear communication
Proficiency in data analysis, including running SQL queries and using data to drive focus and team alignment
Personal experience as a traveler, offering firsthand insight into user challenges during trip planning and online booking
BS degree or equivalent experience required, technical background strongly preferred, MBA or similar experience advantageous
Nice to have:
Experience as a Product Owner in Agile Teams is a plus
What we offer:
Work from (almost) anywhere for up to 20 days per year
Focus on mental health and well-being: Company-paid therapy sessions through SpringHealth
Company-paid subscription to HeadSpace
Company-wide week off a year - the whole team fully recharges
No meeting Fridays
Paid parental leave
Generous paid vacation + time off for your birthday
Paid volunteer time
Focus on your career growth: Development Dollars
Leadership development
Access to thousands of on-demand e-learnings
Travel Discounts
Employee Resource Groups
Competitive retirement and health plans
Free lunch 2 days per week
Fun quarterly events such as boat trips, arcades, ski trips, Thursday happy hours, and more